Michelle Hernandez
Willis
Summary
Proven Server and Housekeeper with a track record of enhancing customer satisfaction. Expert in food inspection and daily specials memorization, excelling in task prioritization and team support. Achieved significant improvements in customer service and restaurant efficiency through proactive problem-solving and relationship-building.
Overview
6
6
years of professional experience
Work History
Server
La Palma Mexicana #2
03.2024 - Current
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Saltgrass Steakhouse, Landry's
06.2021 - 10.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Housekeeper
Izzy's Cleaning Service
05.2019 - 08.2020
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Education
High School Diploma -
Conroe High School
Conroe, TX05-2021
Skills
- Daily specials memorization
- Team member support
- Task prioritization
- Professional appearance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
La Palma Mexicana #2
03.2024 - Current
Server
Saltgrass Steakhouse, Landry's
06.2021 - 10.2023
Housekeeper
Izzy's Cleaning Service
05.2019 - 08.2020
High School Diploma -
Conroe High School
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