Michelle Herzig
Boca Raton,FL
Summary
Front Desk Receptionist & Patient Care Coordinator with 3 years of healthcare administrative experience supporting clinic operations, patient intake, insurance verification, and referral management. Proficient in EHR data entry, scheduling optimization, prior authorization processing, and revenue-cycle tasks such as copay collection and daily batch reconciliation. Collaborative team player focused on improving patient access and administrative efficiency while pursuing opportunities to expand clinical coordination and care-navigation responsibilities.
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in recording vital signs, EKG's, Phlebotomy, Injections and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Mind & Mobility Home Care & Therapy Centers
Boca Raton
03.2024 - Current
- Served as the first point of contact for clinic patients, visitors, and callers.
- Provided exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake and insurance verifications.
- Maximized scheduling productivity by obtaining all appropriate documents & required records to training accurate EHR data.
- Coordinated and scheduled all referrals received and processed all medical records requests.
- Answered multi-phone line systems with high call volumes, checked voicemails and recorded messages throughout the day.
- Used fax machine, data collection, processed medication prior authorization requests, verified insurance benefits.
- Checked in and checked out patients, collected copays and deductibles, reconciled and posted daily batches.
- Prepped patient charts and updated patient demographics.
Front Desk Medical Receptionist
Dryeye Rescue Clinic
Boca Raton
03.2023 - 03.2024
- Served as the first point of contact for clinic patients, visitors, and callers.
- Provided exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake and insurance verifications.
- Maximized scheduling productivity by obtaining all appropriate documents & required records to training accurate EHR data.
- Coordinated and scheduled all referrals received and processed all medical records requests.
- Answered multi-phone line systems with high call volumes, checked voicemails and recorded messages throughout the day.
- Used fax machine, data collection, processed medication prior authorization requests, verified insurance benefits.
- Checked in and checked out patients, collected copays and deductibles, reconciled and posted daily batches.
- Prepped patient charts and updated patient demographics.
Medical Assistant
Medi Weight Loss
Boca Raton, FL
09.2008 - 01.2010
- Assisted in patient intake and assessment to ensure accurate medical history documentation.
- Managed appointment scheduling and follow-up calls to enhance patient communication and satisfaction.
- Performed routine clinical tasks, including vital signs measurement and lab specimen collection, with precision.
- Educated patients on weight loss programs, nutritional guidance, and lifestyle changes for better health outcomes.
- Assisted in patient examinations, recording vital signs and medical histories accurately.
- Administered vaccines and medications, ensuring adherence to safety protocols and patient care standards.
- Collected and documented patient medical information such as blood pressure and weight.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Education
GED -
Cardinal Gibbons High School
05-1987
Certified Medical Assistant - undefined
Florida College of Medical Careers
Fort Lauderdale, Florida09-1989
Skills
- Organizational skills
- Customer service
- Patient relations
- Insurance verification
- Scheduling
- Patient EMR records management
- Proficient in Microsoft Office Suite
- Team Player
Timeline
Patient Care Coordinator
Mind & Mobility Home Care & Therapy Centers
03.2024 - Current
Front Desk Medical Receptionist
Dryeye Rescue Clinic
03.2023 - 03.2024
Medical Assistant
Medi Weight Loss
09.2008 - 01.2010
Certified Medical Assistant - undefined
Florida College of Medical Careers
GED -
Cardinal Gibbons High School