MICHELLE IVEY
Office Administrator
Alexandria,VA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
16
16
years of professional experience
Work History
Front desk receptionist
CHATEL REAL ESTATE WASINGTON
05.2018 - 02.2021
- Meeting and greeting clients
- Booking meetings
- Arranging couriers
- Keeping the reception area tidy
- Answering and forwarding phone calls
- Screening phone calls
- Sorting and distributing post.
Cashier
SHIRLINGTON SERVICE CENTER
ARLINGTON, VIRGINIA
08.2016 - 07.2017
- Sort, count, and wrap currency and coins
- Compile and maintain non-monetary reports and records
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Waitress
LUNA GRILL AND DINER
ARLINGTON, VIRGINIA
04.2012 - 10.2016
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Escort customers to their tables
- Garnish and decorate dishes in preparation for serving
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Describe and recommend wines to customers
- Provide guests with information about local areas, including giving directions.
Manager
TROPICANA EATERIES, DISTRICT OF COLUMBIA
WASHINGTON
03.2011 - 04.2013
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Accept payment from customers, and make change as necessary
- Relay food orders to cooks
- Cook or re-heat food items such as French fries
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
- Notify kitchen personnel of shortages or special orders
- Clean and organize eating, service, and kitchen areas
- Communicate with customers regarding orders, comments, and complaints.
Photographer
PICTUREME PORTRAIT STUDIOS
BALTIMORE, MD
11.2008 - 02.2011
- Take pictures of individuals, families, and small groups, either in studio or on location
- Adjust apertures, shutter speeds, and camera focus based on a combination of factors such as lighting, field depth, subject motion, film type, and film speed
- Use traditional or digital cameras, along with a variety of equipment such as tripods, filters, and flash attachments
- Create artificial light, using flashes and reflectors
- Determine desired images and picture composition, selecting and adjusting subjects, equipment, and lighting to achieve desired effects
- Scan photographs into computers for editing, storage, and electronic transmission
- Review sets of photographs to select the best work
- Estimate or measure light levels, distances, and numbers of exposures needed, using measuring devices and formulas
- Enhance, retouch, and resize photographs and negatives, using airbrushing and other techniques
- Select and assemble equipment and required background properties, according to subjects, materials, and conditions
- Determine project goals, locations, and equipment needs by studying assignments and consulting with clients or advertising staff
- Perform general office duties such as scheduling appointments, keeping books, and ordering supplies
- Perform maintenance tasks necessary to keep equipment working properly.
MANAGER, Manager
CLUBHOUSE RESTURANT
ROCKVILLE, MD
03.2003 - 12.2006
- LUNA GRILL AND DINER KNOWN FOR 10 YEARS
- EYONDRA DUNCAN 2404670249 ASST MANAGER TROPICANA EATERIES KNOWN 15 YEARS
- NITA BENSON 2024707935 MANAGER LUNA GRILL AND DINER KNOWN 7 YEARS
- HRISTEA BUTLER 4102400927 ASST MANAGER PICTUREME PORTRAIT STUDIOS KNOWN 12 YEARS, Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Accept payment from customers, and make change as necessary
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
- Clean and organize eating, service, and kitchen areas
- Notify kitchen personnel of shortages or special orders
- Communicate with customers regarding orders, comments, and complaints
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags
- Relay food orders to cooks
- Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
- Collect and return dirty dishes to the kitchen for washing
- Perform personnel activities such as supervising and training employees
- Monitor and order supplies or food items and restock as necessary to maintain inventory
- Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers
- Plan, prepare, and deliver meals to individuals with special dietary needs
- Arrange tables and decorations according to instructions
- Serve food and beverages to guests at banquets or other social functions.
Education
O -
N
MAGRUDER HIGH SCHOOL
High School Diploma - undefined
MD - undefined
ALLEGANY COLLEGE OF MARYLAND
Completed coursework towards Business administration - undefined
Skills
Office organization
Problem-solving
Scheduling
Mail sorting
Time management
Verbal and written communication
Sensitive information handling
Travel coordination
Office supplies inventory management
Administrative support
Filing
Researching skills
File management
Meeting scheduling
Sorting and labeling
Additional Information
- NIKKI , PENTZ 5715858793 ASST MANAGER SHIRLINGTON SERVICE CENTER KNOWN 3 YEARS DARMIA CLARKE 2025207702 AGENT CHATEL REAL ESTATE KNOWN 4 YEARS
Timeline
Front desk receptionist
CHATEL REAL ESTATE WASINGTON
05.2018 - 02.2021
Cashier
SHIRLINGTON SERVICE CENTER
08.2016 - 07.2017
Waitress
LUNA GRILL AND DINER
04.2012 - 10.2016
Manager
TROPICANA EATERIES, DISTRICT OF COLUMBIA
03.2011 - 04.2013
Photographer
PICTUREME PORTRAIT STUDIOS
11.2008 - 02.2011
MANAGER, Manager
CLUBHOUSE RESTURANT
03.2003 - 12.2006
O -
N
MAGRUDER HIGH SCHOOL
High School Diploma - undefined
MD - undefined
ALLEGANY COLLEGE OF MARYLAND