MICHELLE JOYCE
West Milford,NJ
Summary
Highly motivated and results-driven professional with over seven years of experience in communications, operations management, and financial analysis. Seeking to leverage a proven track record in sales, customer relations, and strategic planning to contribute to the success of a prestigious Porsche Dealership. Committed to delivering exceptional financial expertise, operational efficiency, and unparalleled customer service to support the dealership’s growth and excellence. Passionate about the automotive industry and dedicated to upholding the values and reputation of the Porsche brand.
Overview
17
17
years of professional experience
Work History
Office Manager
Upper Eastside Orthodontists & Kids Dentist
02.2015 - Current
- Coordinate new patient consultations by providing a positive experience and atmosphere for potential patients
- Present extensive treatment plans to patients for several providers
- Organize and maintain schedules for multiple providers
- Mentor new employees on company objectives, business standards, and employee expectations
- Increase gross revenue by orchestrating all treatment plans and reviewing with patients/parents; discuss financial arrangements such as care credit and dental fee plans
- Maximize production through analysis of accounts receivable and payable, payroll, insurance verification and submission
- Proven track record of accurate reporting, information management, and marketing-support activities within demanding time frames
- Ensure that best practice is followed in safety, legality, and quality of service.
Office Manager
Allied Dental
04.2014 - 02.2015
- Supervised office staff of 20 and managed daily business operations of multi-specialty group dental practice
- Developed and maintained administrative processes that improved accuracy and efficiency, and achieved organizational objectives
- Understood all legal, regulatory, information security and compliance requirements
- Built and maintained strong and effective relationships with suppliers and customers.
Operations Manager Assistant
Pace Press
07.2007 - 04.2010
- Assisted in operational data analysis, identifying trends and formulating process optimization strategies, contributing to a 25% error reduction
- Coordinated cross-departmental activities, ensuring a 15% uptick in timely project completions
- Assisted in the collection, analysis, and interpretation of operational data to identify trends and areas for improvement
- Produced comprehensive reports and presentations, contributing to informed decision-making and process optimization strategies.
Education
Bachelor of Science in Biology -
Kean University
Union, NJSkills
- Policy Administration
- Scheduling
- Project Management
- Budget Planning
- Social Media
- Sales
- Client Relations
- Team Development
- Leadership
- Regulatory Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Upper Eastside Orthodontists & Kids Dentist
02.2015 - Current
Office Manager
Allied Dental
04.2014 - 02.2015
Operations Manager Assistant
Pace Press
07.2007 - 04.2010
Bachelor of Science in Biology -
Kean University
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