Michelle Kronenberg
Lakewood,NJ
Summary
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Ocean County Internal Medicine
09.2014 - Current
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provide exceptional service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the doctor's office.
- Enhance patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Work with patients to schedule emergency tests and procedures.
- Act as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Wound Care
Volunteer
05.2020 - 08.2020
- Skillfully operated advanced wound care equipment, maintaining a safe and sterile environment for patients.
- Reduced the risk of infection through meticulous cleaning and debridement of wounds.
- Cared for patients by providing personal assistance and ambulation.
Education
Bachelor of Arts - Psychology
Saint Peter's University
Jersey City, NJ07.2024
Skills
- Organizational Skills
- Multitasking ability
- Patient Care
- Verbal and written communication
- Creative Problem-Solving
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Reliability and Dedication
- Team Player
Timeline
Wound Care
Volunteer
05.2020 - 08.2020
Patient Care Coordinator
Ocean County Internal Medicine
09.2014 - Current
Bachelor of Arts - Psychology
Saint Peter's University
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