Michelle Kronenberg
Lakewood,NJ
Summary
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Ocean County Internal Medicine
Lakewood, NJ
09.2014 - Current
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provide exceptional service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the doctor's office.
- Enhance patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Work with patients to schedule emergency tests and procedures.
- Act as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Wound Care
Volunteer
Toms River, NJ
05.2020 - 08.2020
- Skillfully operated advanced wound care equipment, maintaining a safe and sterile environment for patients.
- Reduced the risk of infection through meticulous cleaning and debridement of wounds.
- Cared for patients by providing personal assistance and ambulation.
Education
Bachelor of Arts - Psychology
Saint Peter's University
Jersey City, NJ07.2024
Skills
- Organizational Skills
- Multitasking ability
- Patient Care
- Verbal and written communication
- Creative Problem-Solving
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Reliability and Dedication
- Team Player
Timeline
Wound Care
Volunteer
05.2020 - 08.2020
Patient Care Coordinator
Ocean County Internal Medicine
09.2014 - Current
Bachelor of Arts - Psychology
Saint Peter's University