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Michelle Lubak
Erie,Pennsylvania
Summary
Dynamic Scheduling Specialist with a strong work ethic and proven customer relations skills at UPMC Northshore Neurology. Expert in patient scheduling and conflict resolution, enhancing operational efficiency. Recognized for fostering trustful relationships and effectively managing high-volume calls, ensuring seamless communication and service delivery. Committed to excellence in documentation and teamwork.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to find a perfect role for an employee that would benefit by utilizing knowledge and skills. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
UPMC Northshore Neurology
11.2023 - Current
- Called customers to coordinate schedules and set appointments.
- Documented 90 percent of incoming & outgoing calls and scheduled all the appointments using Epic.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
Certified Pharmacy Technician
UPMC Chartwell Pharmacy
02.2020 - 11.2023
- Compounded sterile medications under strict aseptic conditions.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Collaborated with pharmacists to verify medication orders for accuracy and completeness.
- Assisted in the preparation of chemotherapy medications following established safety guidelines.
- Assisted in the training of new pharmacy technicians, ensuring competency in all aspects of the role.
- Improved workflow efficiency through regular maintenance of automated dispensing systems and equipment troubleshooting as necessary.
- Coordinated verification and filling of more than 10 compounds daily prescriptions in high-volume infusion pharmacy environment.
Certified Pharmacy Technician
CVS Caremark Pharmacy
04.2019 - 02.2020
- Managed medication inventory to ensure optimal stock levels and minimize waste.
- Assisted pharmacists in preparing and dispensing 600+ prescriptions accurately and efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Assisted customers in selecting over-the-counter medications, offering guidance on appropriate usage and dosages.
Pharmacy Technician
Burhenn's Pharmacy LTD
01.1999 - 04.2019
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Improved patient satisfaction by efficiently processing 450 prescriptions and managing inventory in a timely manner at an independently owned pharmacy.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintained clean and organized work environment, adhering to health and safety standards.
Skills
- Customer relations skills
- Documentation skills
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Computer skills
- Patient scheduling
- Medical terminology
- Schedule management
- Professional demeanor on telephone
- Reliable and punctual
- Call answering and routing
Certification
- Certified Pharmacy Technician Training - 2019 through current
Interests
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $100000/yrWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scheduling Specialist
UPMC Northshore Neurology
11.2023 - Current
Certified Pharmacy Technician
UPMC Chartwell Pharmacy
02.2020 - 11.2023
Certified Pharmacy Technician
CVS Caremark Pharmacy
04.2019 - 02.2020
Pharmacy Technician
Burhenn's Pharmacy LTD
01.1999 - 04.2019