Michelle Lyles
Laurel,MD
Summary
Detail-oriented with proven compliance expertise. Skilled in multitasking, problem-solving, and critical thinking. Ready to enhance operational efficiency and maintain high standards in records management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Technician
Prince William County Police Department
11.2023 - Current
- Review, classified, and verify over 2,000 offense and supplemental reports monthly per state and NIBRS coding guidelines.
- Perform regular system audits and database checks within the agency's Records Management System to maintain 100% compliance for state submissions.
- Communicate directly with patrol officers, detectives, and the courts to resolve reporting discrepancies and enforce NIBRS validation requirements.
- Review, classify, and enter complex incident reports, arrest records, and traffic citations into the departmental Records Management System (RMS).
- Process public and inter-agency requests for police reports and criminal record checks daily, ensuring adherence to the Freedom of Information Act (FOIA) and privacy laws.
- Assist citizens with local background checks, permit applications, and general police service requests in a professional and confidential manner.
Unit Support Coordination
Shady Grove Adventist Hospital
05.2010 - Current
- Facilitate seamless day-to-day operations for a 38-bed Level III Neonatal Intensive Care Unit, supporting a multidisciplinary team of neonatologists, nurses, and respiratory therapists.
- Manage and accurately transcribe provider orders into the Cerner system, ensuring zero medication or treatment discrepancies.
- Coordinate smooth patient transitions, including admissions, transfers, and discharges, while managing patient belongings and essential paperwork.
- Serve as the primary point of contact for family inquiries, directing calls appropriately and supporting families during highly emotional situations.
- Monitor unit supplies, restock clinical carts, and liaise with Central Supply and Facilities to ensure all medical equipment is readily available and functioning properly.
911 Dispatcher
City of Fairfax Police Department
04.2022 - 11.2022
- Coordinated emergency response efforts with law enforcement to ensure timely assistance.
- Operated multi-line phone systems and radio equipment to manage incoming emergency calls efficiently.
- Monitored real-time data and dispatch systems to track unit locations and status updates accurately.
- Provided critical information to responders regarding incidents, ensuring clarity and situational awareness.
Operational Assistant
Rockville Volunteer Fire Department
08.2015 - 02.2021
- Coordinate and confirm daily shift staffing at least one week in advance.
- Work with Shift Officers to fill vacancies and adjust schedules as needed.
- Maintain accurate staffing records and scheduling documentation.
- Assist in identifying training opportunities for personnel.
- Coordinate course enrollment in collaboration with Shift Officers.
- Track and maintain records of completed training for compliance purposes.
- Evaluate requests for staffing, scheduling conflicts, and operational impact.
- Coordinate event logistics with Command Staff and event organizers.
- Provide administrative assistance to Command Staff
- Prepare documents, correspondence, and internal communications.
- Assist with maintaining policies, procedures, and administrative guidelines.
Correctional Officer
Montgomery County Department Of Corrections
04.2019 - 08.2019
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular safety inspections to maintain secure environment.
- Managed incident reports and documented behavioral issues effectively.
Education
High School Diploma -
Colonel Zadok A. Magruder High School
Rockville, MDGNA -
Montgomery College
Rockville, MDSkills
- Multitasking and time management
- Fast learner
- Problem-solving & attention to detail
- Critical thinking
- Adaptability and flexibility
Certification
- Mindfulness - Certified Instructor
- NCIC/VCIN certified
Timeline
Administrative Technician
Prince William County Police Department
11.2023 - Current
911 Dispatcher
City of Fairfax Police Department
04.2022 - 11.2022
Correctional Officer
Montgomery County Department Of Corrections
04.2019 - 08.2019
Operational Assistant
Rockville Volunteer Fire Department
08.2015 - 02.2021
Unit Support Coordination
Shady Grove Adventist Hospital
05.2010 - Current
High School Diploma -
Colonel Zadok A. Magruder High School
GNA -
Montgomery College