Michelle Melcher
Waxahachie,TX
Summary
Accomplished Business Owner and Regional Education Director at Toni & Guy, adept in operations management and public speaking. Spearheaded salon growth, enhanced service quality, and led educational programs, achieving significant advancements in staff development and customer satisfaction. Expert in regulatory compliance and industry trend tracking, ensuring top-notch service delivery and business excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Owner
Luxury Styles by Michelle
Lewisville, TX
05.2011 - Current
- Built and operated a successful salon, managing all aspects of the business.
- Hair Stylist, Booking and Confirming Appointments.
- Business management, service and retail totals, budget control, retail experience, orders, and opening and closing the salon.
- Ensured compliance with all TDLR laws and regulations related to the business operations that are needed for the salon's requirements, marketing, and branding.
- Financial management, problem-solving, adaptability, customer service, and handling all payment transactions, including cash, checks, credit, and mobile payments.
- Ensured compliance with all local laws and regulations related to the business operations.
Stylist/Regional Education Director
Toni & Guy
DFW Region, TX
01.2001 - 05.2011
- Provided training and education to all hair stylists throughout the DFW region.
- Responsible for salon opening and closing duties.
- Promoted and educated customers on all product lines.
- Ensure all salons offer a relaxing, customer-friendly environment. Handled all customer issues, including complaints, advice, and recommendations.
- Ensured all customers were given satisfactory service.
- Oversaw technical and stylistic education, including salary increases.
- Made sure salon staff completed monthly educational courses, along with service and retail goals.
- Directed Model Night education, ensuring all other educators were following proper policies and procedures.
- Main Artistic Team - Taught advanced hairdressing courses at the Dallas Academy.
- Demonstrated during Fasion Hair shows/ Onsite Promotions
Education
TX Cosmetology License - Pro Designer
Ogle Cosmetology School
Arlington, TX01.2000
Diploma - General studies, A&B Honor Roll
South Grand Prairie High School
Grand Prairie, TX01.1999
Skills
- Public speaking
- Trends analysis
- Budget control
- Project management
- Verbal and written communication
- Cross-functional team coordination
- Sales development
- Task delegation
- Sales oversight
- Sales strategics
- Policies and procedures development
- Negotiation and persuasion
- Employee training
- Coaching and mentoring
- Industry trend tracking
- Employee development
- Work Planning and Prioritization
- Professional networking
- Regulatory compliance
- Business development
- Negotiation
- Operations management
- Staff management
Accomplishments
- Art Team Member of the year 2009
- Main Artistic Team
Certification
- Current -Cosmetology Operator License
Timeline
Business Owner
Luxury Styles by Michelle
05.2011 - Current
Stylist/Regional Education Director
Toni & Guy
01.2001 - 05.2011
TX Cosmetology License - Pro Designer
Ogle Cosmetology School
Diploma - General studies, A&B Honor Roll
South Grand Prairie High School