Michelle Rohan
Coralville,IA
Summary
Proven leader in hospitality management, adept at fostering customer loyalty and maximizing service standards at Vesta LLC. Excelled in staff training and inventory management, driving operational efficiency and a welcoming atmosphere. Skilled in responsible alcohol service and team leadership, consistently enhancing customer satisfaction and repeat business.
Overview
14
14
years of professional experience
Work History
Bar Manager
Vesta LLC
08.2014 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Gym Manager
Anytime Fitness North Liberty
04.2016 - 06.2018
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Generated leads through sales promotions and word-of-mouth.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
Server/Head Bartender
Orchard Green Restaurant And Lounge
07.2013 - 12.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bar Manager
Graze LLC
05.2010 - 08.2013
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
Bachelor of Arts - Communication Studies
University of Iowa
Iowa City, IA12.2012
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Staff Scheduling
- Inventory Management
- Organizational ability
- Bar Management
Timeline
Gym Manager
Anytime Fitness North Liberty
04.2016 - 06.2018
Bar Manager
Vesta LLC
08.2014 - Current
Server/Head Bartender
Orchard Green Restaurant And Lounge
07.2013 - 12.2015
Bar Manager
Graze LLC
05.2010 - 08.2013
Bachelor of Arts - Communication Studies
University of Iowa
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