Michelle Tovar
Cincinnati,OH
Summary
Goal-oriented sales representative with 2+ years of experience. Enthusiastic Sales and Customer Service professional with excellent communication and negotiating skills. Dedicated to delivering excellent results and contributing to team success. Looking forward to making a significant contribution in an ambitious and exciting company that offer a genuine opportunity for a next step in my life career and personal growth.
Overview
2
2
years of professional experience
Work History
Sales Associate
Marshalls
Cincinnati, Ohio
11.2024 - Current
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money.’
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Cashier
El Rancho Grande Mexican Food Restaurant
Cincinnati, Ohio
08.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
Sales Associate
Psycho bunny
Cincinnati, OH
08.2024 - 11.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
Assistant Manager
Charleys Philly Cheese Steak
Canton, Ohio
04.2024 - 08.2024
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with management on developing strategic plans for achieving business goals.
Skincare Sales Consultant
Lionesse Beauty Bar
Canton, Ohio
01.2023 - 07.2024
- Demonstrated product knowledge to customers and answered questions about products.
- Provided skin care advice based on individual needs of clients.
- Educated customers on the benefits of using skincare products.
- Performed store opening and closing duties such as counting money and restocking merchandise.
- Collaborated with team members to ensure smooth daily operations.
- Developed relationships with new and existing customers through follow-ups.
- Educated clients on skin conditions, treatments and products to grow sales.
- Supported profitability by upselling products and services and processing sales.
Retail Sales Associate
Vengeance78
Cincinnati, Ohio
10.2022 - 01.2023
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Completed transactions in an efficient manner while providing excellent customer service.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Bachelor of Communications - Communication
University of Lima
Lima, PE08-2022
English - Language
ICPNA
Lima, PE12-2021
Skills
- Excellent customer service skills
- Guest relations expertise
- Strong problem solving
- Excellent multitasking abilities
- Reception service
- Bilingual in spanish and english
Timeline
Sales Associate
Marshalls
11.2024 - Current
Cashier
El Rancho Grande Mexican Food Restaurant
08.2024 - Current
Sales Associate
Psycho bunny
08.2024 - 11.2024
Assistant Manager
Charleys Philly Cheese Steak
04.2024 - 08.2024
Skincare Sales Consultant
Lionesse Beauty Bar
01.2023 - 07.2024
Retail Sales Associate
Vengeance78
10.2022 - 01.2023
Bachelor of Communications - Communication
University of Lima
English - Language
ICPNA