Michelle Tyler
Chiloquin,OR
Summary
Proven leader in hospitality, adept in problem-solving and guest relations, enhanced Comfort Inn & Suites' customer service, leading to increased repeat business. Skilled in cash handling and fostering teamwork, I excel in creating positive environments and streamlining operations for efficiency and guest satisfaction.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Quality Inn Hotel
Klamath Falls, OR
01.2023 - 05.2024
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Assistant Manager of Hotel
Comfort Inn & Suites
Klamath Falls, OR
06.2014 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Assistant Manager of Bed and Breakfast
Biggers Bed and Breakfast/ Bluff Steak House
Hardy, AR
05.2010 - 05.2014
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
12th -
Viola High School
Viola, AR05.1995
Skills
- Problem-solving skills
- Cash Handling
- Hospitality services
- Credit and cash payments
- Guest Relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening Skills
- Administrative Skills
- Reservation Systems
- Front Desk Management
- Housekeeping
- POS Systems
- Room assignments
- Documentation
- Registration processing
- Hospitality best practices
- Sales expertise
- Reservations
- Training and mentoring
- Inventory Oversight
- Information Protection
- Marketing
- Safety and security procedures
- Automated telephone systems
- Corporate Branding
- Property Management Systems
- Computer Skills
- Problem-Solving
- Teamwork and Collaboration
Timeline
Front Desk Agent
Quality Inn Hotel
01.2023 - 05.2024
Assistant Manager of Hotel
Comfort Inn & Suites
06.2014 - 12.2023
Assistant Manager of Bed and Breakfast
Biggers Bed and Breakfast/ Bluff Steak House
05.2010 - 05.2014
12th -
Viola High School