Michelle Vail
San Francisco,United States
Summary
Dynamic leader with a proven track record at Philz Coffee, enhancing team culture and driving profitability through innovative cost-saving measures. Skilled in workflow planning and client relations, I excel in staff development and problem resolution. Achieved significant improvements in customer engagement and operational efficiency, showcasing my ability to meet and exceed employer expectations.
Overview
10
10
years of professional experience
Work History
General Manager
Philz Coffee
San Francisco, United States
05.2013 - 05.2023
- Managed 20+ baristas, enhancing team culture and retention
- Boosted profitability through cost-saving measures
- Expanded services by partnering with local businesses
- Optimized inventory, reducing waste across locations
- Increased customer engagement via community events
Care Coordinator
Beacon Health Care Group
San Francisco, CA
04.2017 - 01.2018
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Maintained records management system to process personnel information and produce reports.
Lab Aide
City College of San Francisco
San Francisco, United States
01.2013 - 05.2015
- Managed cases and facilitated meetings, improving client outcomes and team collaboration
- Organized outreach events, enhancing community engagement and expanding program reach
- Supervised volunteers, boosting operational efficiency and fostering a supportive environment
Education
Peer Specialist Mental Health Certificate -
San Francisco State University
San Francisco, CA01-2016
Associate of Science - Behavioral Sciences
City College of San Francisco
San Francisco, CA05-2015
Skills
- Sales
- Workflow planning
- Client relations
- Staff training/development
- Problem resolution
- Budgeting and cost control strategies
- Cross-cultural communications
- Human resources management
- Time and resource optimization
- Employee scheduling
- Facility management
- Goal setting
References
References available upon request.
Languages
English
Native language
American Sign Language
Intermediate (B1)
B1
Interests
Trauma Prevention and Recovery
Tap Dancing
Timeline
Care Coordinator
Beacon Health Care Group
04.2017 - 01.2018
General Manager
Philz Coffee
05.2013 - 05.2023
Lab Aide
City College of San Francisco
01.2013 - 05.2015
Peer Specialist Mental Health Certificate -
San Francisco State University
Associate of Science - Behavioral Sciences
City College of San Francisco
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