Michelle Vanwinkle
Houston,TX
Overview
11
11
years of professional experience
Work History
Account Executive
Smart Office Automation
Houston, TX
10.2023 - 04.2024
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Maintained accurate records of all sales activities using CRM software systems.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
Account Manager/ Team Lead
ADT Security
Houston, Texas
11.2022 - 10.2023
- Gathered information from customers to analyze, interpret and address needs
- Communicate with clients to build strong connections and improve account strategy
- Defined client needs and business requirements to meet and exceed expectations
- Executed sales campaigns and close sales to achieve quotas
- Accomplished multiple tasks in a fast-paced environment
- Answered customers' questions about products, prices and availability
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections
- Converted more than [Number]% of prospected leads to contracted accounts
- Sustained revenue by bringing in new customers and continuously connecting with established accounts
- Handled stressful situations professionally and multitasked with ease
- Identified meaningful KPIs and metrics to drive business imperatives
- Established relationships with existing clients while developing strategies to build new clientele.
COVID-19 Testing Site Manager
Curative
The Woodlands, Texas
01.2020 - 08.2022
- Conducted and handled day-to-day weekly and monthly PPE and testing supply inventory to maintain appropriate levels at testing site
- Collect and prepare nasal samples for PCR testing for Covid-19 in accordance with standard and processes
- Explained reason for testing and process involved to each client
- Verified HIPPA and other local, state, and national guidelines
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Sales Representative
SH Distributing
Houston, Texas
01.2017 - 01.2020
- Provided continued customer support after closing sales
- Investigated and resolved reported customer issues for improved customer satisfaction
- Responded quickly to customer concerns or requests within target timeframes
- Determined customers' needs based on sales calls and face-to-face meetings
- Remained up to date on current offerings and company processes
- Reported on sales transactions and expenses accurately
- Stocked and replenished merchandise according to store merchandising layouts
- Communicated with vendors regarding back order availability, future inventory and special orders
- Built relationships with customers to increase likelihood of repeat business
- Estimated and quoted prices, credit or contract terms and delivery dates
- Converted more than [Number]% of prospected leads to contracted accounts.
Liquor Store Sales Associate
Specs
Conroe, Texas
06.2013 - 12.2016
- Satisfied customers with quick assistance, helping individuals locate products and check out
- Supported strong sales with well-stocked and organized
- Restocked and merchandised shelves into attractive, professional displays driving continuous sales
- Drove sales success by building displays and merchandising products
- Recommended merchandise to suit customer budget and preferences
- Verified shift sales with cash count and drawer balancing
- Overcame customer objections using product demonstrations
- Met sales quotas by utilizing upselling opportunities
- Secured consistent customer sales with knowledgeable, friendly support.
Timeline
Account Executive
Smart Office Automation
10.2023 - 04.2024
Account Manager/ Team Lead
ADT Security
11.2022 - 10.2023
COVID-19 Testing Site Manager
Curative
01.2020 - 08.2022
Sales Representative
SH Distributing
01.2017 - 01.2020
Liquor Store Sales Associate
Specs
06.2013 - 12.2016
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