Experienced Customer Service Specialist with expertise in customer service, data entry, and conflict resolution. Recognized for my ability to effectively resolve customer issues and ensure satisfaction. Motivated team player dedicated to contributing to company success and achieving goals.
Overview
5
5
years of professional experience
Work History
Service Writer
Auto Medic Imports
2024.02 - Current
Communicated with technicians, the parts department, and managers to stay on top of availability and service procedures
Dispatched repair orders to technicians as needed to assure customers are getting taken care of
Taking inbound and outbound calls to customers
Scheduling appointments and services
Was in charge of maintaining accurate and adequate cash and inventory balances
Service Writer
Midas
2023.07 - 2024.02
Was in charge of maintaining accurate and adequate cash and inventory balances
Built strong client relationships and a reputation for exceeding sales targets
Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas
Took advantage of opportunities to improve customer experiences and encourage repeat business.
Production Assembler
Toyota Motor Manufacturing MS
2019.08 - 2023.06
Assigned individual tasks to team members and tracked their progress against production schedules
Instructed new employees in the use of machinery, standard operating procedures, and company policies in order to foster a supportive, performance-oriented environment
Developed production tracking and quality control systems, analyzing production, quality control, maintenance, and other operational reports to detect production problems
Achieved a reward for balancing cost for Quality Circle at Toyota Moto.
Education
High School -
Winona High School
Winona, MS
01.2017
Skills
Schedule coordination
Money handling abilities
Quick learner
Call center transactions
Skilled problem solver
65 WPM Typing Speed
Issue & Complaint resolution
Timeline
Service Writer
Auto Medic Imports
2024.02 - Current
Service Writer
Midas
2023.07 - 2024.02
Production Assembler
Toyota Motor Manufacturing MS
2019.08 - 2023.06
High School -
Winona High School
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