Michelle Walls
Montgomery,Alabama
Summary
Experienced Customer Service Specialist with expertise in customer service, data entry, and conflict resolution. Recognized for my ability to effectively resolve customer issues and ensure satisfaction. Motivated team player dedicated to contributing to company success and achieving goals.
Overview
5
5
years of professional experience
Work History
Service Writer
Auto Medic Imports
02.2024 - Current
- Communicated with technicians, the parts department, and managers to stay on top of availability and service procedures
- Dispatched repair orders to technicians as needed to assure customers are getting taken care of
- Taking inbound and outbound calls to customers
- Scheduling appointments and services
- Was in charge of maintaining accurate and adequate cash and inventory balances
Service Writer
Midas
07.2023 - 02.2024
- Was in charge of maintaining accurate and adequate cash and inventory balances
- Built strong client relationships and a reputation for exceeding sales targets
- Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas
- Took advantage of opportunities to improve customer experiences and encourage repeat business.
Production Assembler
Toyota Motor Manufacturing MS
08.2019 - 06.2023
- Assigned individual tasks to team members and tracked their progress against production schedules
- Instructed new employees in the use of machinery, standard operating procedures, and company policies in order to foster a supportive, performance-oriented environment
- Developed production tracking and quality control systems, analyzing production, quality control, maintenance, and other operational reports to detect production problems
- Achieved a reward for balancing cost for Quality Circle at Toyota Moto.
Education
High School -
Winona High School
Winona, MS01.2017
Skills
- Schedule coordination
- Money handling abilities
- Quick learner
- Call center transactions
- Skilled problem solver
- 65 WPM Typing Speed
- Issue & Complaint resolution
Timeline
Service Writer
Auto Medic Imports
02.2024 - Current
Service Writer
Midas
07.2023 - 02.2024
Production Assembler
Toyota Motor Manufacturing MS
08.2019 - 06.2023
High School -
Winona High School