Michelle Webber
Burlington,KS
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Assistant Office Manager
Therapy Services, LLC.
Burlington, KS
01.2016 - Current
- Managed scheduling and appointment systems, ensuring optimal resource allocation for client services.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
Server
Mr. Bill's Seafood Express
Lake Charles, LA
10.2013 - 12.2015
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Coordinated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Monitored dining area for cleanliness and organization, enhancing overall guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
Phillips 66
Lebo, KS
04.2012 - 10.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with inquiries and product recommendations to enhance service experience.
- Monitored store cleanliness and safety compliance to uphold company standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Store Manager
Pete's
Burlington, KS
03.2009 - 08.2011
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Coordinated with suppliers to maintain optimal inventory levels and minimize costs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Dollar General Store
Burlington, KS
06.2007 - 09.2009
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Education
GED -
Burlington High School
Burlington KS11-1989
Skills
- Office administration
- Customer service
- Document preparation
- Training and coaching
- Scheduling and calendar management
- Scheduling appointments
- Administrative support
- Organizational skills
- Clerical support
- Data entry
- Phone and email etiquette
- Appointment scheduling
- Microsoft office
Timeline
Assistant Office Manager
Therapy Services, LLC.
01.2016 - Current
Server
Mr. Bill's Seafood Express
10.2013 - 12.2015
Cashier
Phillips 66
04.2012 - 10.2013
Store Manager
Pete's
03.2009 - 08.2011
Store Manager
Dollar General Store
06.2007 - 09.2009
GED -
Burlington High School