Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Work Availability
Timeline
SalesAssociate
Michelle Muller

Michelle Muller

Tucson,AZ

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Poshmark.com/VintageChoices
Tucson, AZ
01.2020 - Current
  • Poshmark.com/closet/vintagechoices
  • Vintage Choices is my retail online store representing vintage styles with an inventory of over 600 items and over 80,000 personal customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Provided information about products and services available to customers.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Provided accurate quotes for requested products or services.

Program Director & Coordinator

The CALM Club, LLC, Arts
Cave Creek, AZ
01.2012 - 01.2020
  • Centered Awareness to Live Mindfully
  • Conducted needs assessments and developed program objectives for win win solutions to challenges
  • Created and implemented new policies and procedures for the program adding alternative, natural, answers.
  • Researched funding opportunities to support program initiatives.
  • Provided leadership in developing innovative approaches to meet program goals.
  • Reviewed existing programs and identified areas of improvement or expansion.
  • Directed staff training on technical aspects of programming activities.
  • Collaborated with external partners to leverage resources for the program's success.
  • Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
  • Developed strategies to increase public awareness of the organization's services.
  • Supported marketing efforts by providing content for promotional materials.
  • Maintained communication with clients throughout their involvement in the program.

Clinical Coordinator and Counselor

Family Support Services
Prescott, AZ
01.2013 - 01.2015
  • Family Counseling Community Resources Public Records & Documentation
  • Clinical Coordination
  • Specialization in developing mindfulness programs for neurodegenerative disorders and providing supportive services for families who have experienced trauma
  • Successful re-engagement in their community
  • Complete and maintain accurate records and reports regarding the family history, services needed and provided, documentation of progress, and other required information
  • Coordinate counseling efforts with mental health professionals or other health professionals, such as doctors, nurses, or social workers
  • Coordinate activities with post-treatment agencies
  • Developed and implemented clinical protocols, policies, and procedures.
  • Maintained detailed records of patient progress and outcomes.
  • Oversaw the development and implementation of educational programs for patients, families, and staff members.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures governing healthcare service delivery.
  • Monitored quality assurance activities related to clinical operations.
  • Provided direct supervision to clinical staff members in accordance with regulatory standards.
  • Counsel family members to assist in overcoming dependencies
  • Develop client treatment plans based on research, clinical experience, and client histories.
  • Conducted patient assessments to evaluate needs and develop individualized plans of care.
  • Collaborated with interdisciplinary teams to ensure effective delivery of services.
  • Coordinated patient referrals to appropriate medical facilities and practitioners.

Founder & Director, Program

Autism Spectrum Alternative
Cave Creek, Az
01.2002 - 01.2012
  • Founded and directed a non-profit equine-facilitated therapy program that served over twenty-five students diagnosed on the autism spectrum
  • Our program, A.S.A.P
  • Was family-orientated and grandparents with Alzheimer’s disease could participate in our program with remarkable results
  • Our acronym became inclusive of individuals with Alzheimer’s
  • Program
  • Developed our equine-facilitated sensory integration program and life-coaching program for families and individuals on the autism spectrum or with behavior challenges
  • Our primary focus was personal development through equine facilitated therapy, sensory integration, and expressive arts for our over thirty families
  • Guide clients in the development of skills or strategies for dealing with their problems through equine and expressive arts modalities
  • Counsel family members to assist them in understanding, dealing with, or supporting clients or patients through parenting classes, in person, and online communications
  • Evaluated the effectiveness of counseling programs on clients' progress in resolving identified problems and moving towards defined objectives through documented, measurable results
  • Included family members with other cognitive challenges including Alzheimer’s and dementia to benefit from our program demonstrating results through video-documented measurable results
  • Supervised other counselors, social service staff, assistants, or graduate students in equine therapy, expressive arts, and sensory integration coaching.
  • Developed and implemented a comprehensive business plan to launch the company.
  • Created and managed the company's financial budgeting, forecasting, and reporting systems.

Public Relations and Marketing Manager

The Elements of Health
Scottsdale, AZ
01.2001 - 01.2004
  • Promoted and organized a holistic education-based training and healing center for the mind, body, and spirit including patient care, research, and assistant editor for the development of our patient care book, "Choosing Health"

Patient Care

01.2001 - 01.2004
  • Instructed and counseled patients about prescribed therapeutic regimens, normal growth and development, emotional problems of daily living, and health maintenance
  • Obtained, compiled, and recorded patient medical data, including health history, progress notes, and results of physical examinations for over 500 patients for medical records and updates
  • Performed therapeutic procedures, including acupuncture preparations, kinesiology surrogates, patient exams, and general procedures
  • Coordinated workshops for senior care, particularly focused on the benefits of food, exercise, spirituality, sense of purpose, and mindfulness for preventative measures for Alzheimer’s, dementia, and Parkinson's
  • PR & Marketing
  • Conferred with production or support personnel to produce or coordinate the production of advertisements or promotions on six major social media networks
  • Arranged monthly public appearances, lectures, contests, or exhibits for clients increasing product and service awareness and promoting goodwill
  • Prepared or edited organizational publications for internal and external audiences, including employee newsletters, and published a patient 250-page handbook, “Choosing Health.”
  • Prepared advertising and promotional material to increase sales of products or services by over 75% in 15 months.

Education

Master’s -

North Central University
01.2016

Life Coach Certification -

Southwest Institute of Healing Arts
01.2003

BA - Art Therapy & Psychology

Ohio State University
01.1973

Skills

  • Upselling and Cross-Selling
  • Inbound and Outbound Calling
  • Team Collaboration
  • Customer Support
  • Appointment Scheduling
  • Complex Problem-Solving
  • Negotiation
  • Product Knowledge
  • Sales Closing
  • Customer Service
  • Inventory Control
  • Customer Relationship Management (CRM)
  • Employee Management
  • Problem Resolution
  • Guest Services
  • Retail Marketing
  • Customer Complaint Resolution
  • Self-direction
  • Professional telephone demeanor
  • Complaint resolution

Affiliations

Member of the National Association of Professional Women - VIP Member of the Epigenesis Corporation – Alzheimer’s Research Assistant Member of American Art Therapy Association – Senior Member Mac & PC: Microsoft Office Suite (Word, Excel, PowerPoint), iWork (Keynote, Numbers, Pages,) Adobe

Certification

DDD Certified Grant Writing Associates Degree – Yavapai College Life Coach - Autism and Alzheimer’s Research Equine Facilitated Coaching – working with Alzheimer’s and Autism Child Abuse and Crisis Intervention – Substance and Sexual Abuse Counseling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Associate

Poshmark.com/VintageChoices
01.2020 - Current

Clinical Coordinator and Counselor

Family Support Services
01.2013 - 01.2015

Program Director & Coordinator

The CALM Club, LLC, Arts
01.2012 - 01.2020

Founder & Director, Program

Autism Spectrum Alternative
01.2002 - 01.2012

Public Relations and Marketing Manager

The Elements of Health
01.2001 - 01.2004

Patient Care

01.2001 - 01.2004

Master’s -

North Central University

Life Coach Certification -

Southwest Institute of Healing Arts

BA - Art Therapy & Psychology

Ohio State University

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Michelle Muller