Michiko Banks
Novi,MI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server
Andiamo's Italia
Bloomfield, MI
01.2024 - Current
- Welcomed guests and presented menus.
- Delivered exceptional customer service to guarantee utmost satisfaction.
- Consistently updated knowledge of menu items, garnishes, ingredients and preparation methods.
- Accurately and efficiently took customer orders.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Remained informed about the latest daily specials, new menu items, and promotions.
- Verified age of customers to ensure compliance with minimum drinking age requirements.
Account Executive
United Wholesale Mortgage
Troy, MI
01.2011 - 10.2013
- Developed and launched a strategic sales plan that effectively enhanced revenue generation in the designated area.
- Established connections with key decision makers through client meetings and follow-up communications.
- Ensured prompt resolution of customer concerns by providing effective and efficient support.
- Maintained precise records of sales activities by effectively utilizing CRM software systems.
- Applied strong communication skills to effectively engage customers and understand their needs.
- Achieved increased revenue generation for company through targeted and structured communication with customers.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Recognized security risks to properly handle situations.
Senior Mortgage Banker
Quicken Loans
Detroit, MI
01.2007 - 08.2010
- Maintained ongoing communication with clients to consistently deliver impeccable service that exceeded expectations.
- Determined loan eligibility by analyzing various financial factors such as income figures, debt amounts, asset valuations and credit records.
- Collaborated with underwriting department to ensure accurate and comprehensive loan application submissions.
- Informed clients about loan programs, payment options, interest rates and financing details.
- Regularly ensured loan accuracy by carefully reviewing loans in line with company policies and procedures.
- Ensured timely and effective response to customer inquiries about account status and loan servicing issues.
- Assured efficient processing time by accurately completing all required paperwork prior to submitting files for approval.
- Kept abreast of industry standards, regulations, and best practices.
- Updated knowledge of lending laws and regulations through participation in continuing education courses.
Education
Bachelor of Science - Culinary Arts
Henry Ford College
Dearborn, MI12-2023
Skills
- Order Management
- Guest Engagement
- Relationship Management
- Lead Generation
- Pipeline Management
- Revenue Generation
- Customer rapport
- Sales strategies implementation
- Customer service-focused
- Sales expertise
- Documentation Review
- Relationship building and management
- Excellent communicator
- Team Player
- Document analysis
Certification
- Food Handler Certification
Affiliations
- Volunteer work with Forgotten Harvest from 2013-2017
Timeline
Server
Andiamo's Italia
01.2024 - Current
Account Executive
United Wholesale Mortgage
01.2011 - 10.2013
Senior Mortgage Banker
Quicken Loans
01.2007 - 08.2010
Bachelor of Science - Culinary Arts
Henry Ford College