Mike Randall
Ogden
Summary
Dynamic Training Manager with a proven track record at Texas Roadhouse, specializing in new hire onboarding and program optimization. Earning company awards that include improving shop scores, ticket times, employee turnover, and safty and sanitation training completion. Expert in coaching and mentoring, I enhance staff performance through adaptive learning techniques. Committed to fostering positive communication and achieving business objectives, I consistently elevate training effectiveness and team integration. I am motivated by self improvement and development in self.
Overview
7
7
years of professional experience
Work History
Training Manager
Texas Roadhouse
08.2023 - Current
- Developed and implemented training programs to enhance staff performance and customer service.
- Facilitated onboarding sessions for new employees, ensuring smooth integration into team culture.
- Evaluated training effectiveness through feedback surveys and adjusted content as necessary.
- Collaborated with management to identify training needs and align programs with business objectives.
- Conducted regular assessments of training materials to ensure relevance and accuracy in delivery.
Host/ Expo
Roosters Brewing Co.
10.2021 - 08.2023
- Communication between guests and staff in reguards to allergen accommodations and seating preferences.
- Corrected plating presentation to maintain guest familiarity with menu items
- Supervised ticket management to maintain operational consistency.
Line Cook
Holy Smokes Bbq
03.2019 - 10.2022
- Prepared and cooked menu items according to standardized recipes and presentation standards.
- Maintained cleanliness and organization of kitchen stations, ensuring compliance with health and safety regulations.
- Assisted in inventory management by monitoring stock levels and notifying supervisors of shortages.
- Collaborated with team members to ensure timely service during peak hours, enhancing overall customer satisfaction.
Education
High School Diploma - Biological Sciences
Clearfield High School
Clearfield, UTSkills
- New hire on-boarding
- Positive communication
- de-escalate and mediation training
- Program optimization
- Retaining feedback
- New employee training
- Coaching and mentoring
- Written and oral communication
- Adaptive learning
- Leadership training
- Soft skills training
Timeline
Training Manager
Texas Roadhouse
08.2023 - Current
Host/ Expo
Roosters Brewing Co.
10.2021 - 08.2023
Line Cook
Holy Smokes Bbq
03.2019 - 10.2022
High School Diploma - Biological Sciences
Clearfield High School
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