Micki Williams
Valley Head,AL
Summary
Dynamic Manager with a proven track record at UPS, excelling in workflow planning and customer communication. Enhanced operational efficiency through strategic route optimization and effective team leadership. Committed to safety compliance and fostering teamwork, resulting in improved service delivery. Successfully coordinated teams and streamlined workflows, leading to improved efficiency and customer satisfaction. Demonstrated expertise in problem-solving and effective communication, ensuring smooth and timely deliveries.
Care giver with background in providing compassionate care to individuals. Known for fostering supportive environment and assisting with daily living activities to enhance client well-being. Demonstrated ability to manage medication schedules and maintain open communication with medical professionals and families.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Dispatch Manager
Little River Transportation
Fort Payne, AL
08.2025 - Current
- Coordinated daily dispatch operations to ensure timely delivery of transportation services.
- Managed communication between drivers and clients, resolving issues to maintain service quality.
- Implemented route optimization strategies to enhance operational efficiency and reduce delays.
- Oversaw compliance with safety regulations and company policies within dispatch operations.
- Streamlined scheduling processes, resulting in improved resource allocation and reduced idle time.
Manager
UPS
Fort Payne
05.2017 - 08.2025
- Oversaw daily operations, ensuring adherence to safety and compliance standards.
- Developed and implemented process improvements enhancing operational efficiency across teams.
- Led cross-functional teams to streamline logistics processes and reduce delivery times.
- Managed workforce scheduling, optimizing resource allocation for peak operational periods.
- Trained and mentored staff on best practices for package handling and customer service excellence.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Caregiver
Ann Swafford
Chattanooga Tn
01.2019 - 03.2022
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored client vital signs. Assisted in administering medications. Recorded behaviors to support healthcare supervisor with updates.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
Education
High School Diploma -
Valley Head High School
Valley Head, ALSkills
Workflow planning
Route planning
DOT compliance
Schedule coordination
Respectful and compassionate
Elderly care
Patient care
Heavy lifting
Customer service
Time management
Timeline
Dispatch Manager
Little River Transportation
08.2025 - Current
Caregiver
Ann Swafford
01.2019 - 03.2022
Manager
UPS
05.2017 - 08.2025
High School Diploma -
Valley Head High School