Miguel Alvarez
Alvarado,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Mouser Electronics Inc.
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Team Lead
Academy Sports + Outdoors
09.2018 - 09.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Tennis Pro Shop Manager
Walnut Creek Country Club
01.2015 - 06.2018
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Alvarado High School
Alvarado, TX06.2015
Skills
- Data Collection
- Data Entry
- Order Fulfillment
- Receiving Support
- Spreadsheets
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Mouser Electronics Inc.
11.2021 - Current
Team Lead
Academy Sports + Outdoors
09.2018 - 09.2021
Tennis Pro Shop Manager
Walnut Creek Country Club
01.2015 - 06.2018
High School Diploma -
Alvarado High School
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