Miguel Perez
Glen Carbon,IL
Summary
Proven leader and effective communicator, I significantly enhanced customer satisfaction and streamlined operations at Oaxaca Margarita Bar. Expert in inventory management and staff training, I fostered a loyal customer base through exceptional guest interaction and innovative sales promotion strategies, ensuring compliance and efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Bar Manager
Oaxaca Margarita Bar
Edwardsville, IL
09.2023 - 08.2024
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Server
Oaxaca Margarita Bar
Edwardsville, IL
01.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Quality Assurance Specialist
H&F Exteriors
Edwardsville, IL
04.2020 - 12.2022
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
Education
EHS
Edwardsville, IL05.2021
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Inventory Management
- Customer Relationship Building
- Guest Interaction
- Outgoing Personality
- Inventory Control
- Sales Promotion
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bar Manager
Oaxaca Margarita Bar
09.2023 - 08.2024
Server
Oaxaca Margarita Bar
01.2022 - 09.2023
Quality Assurance Specialist
H&F Exteriors
04.2020 - 12.2022
EHS