Miguel Zelaya

Friendly, professional, and detail-oriented server with over 10 years of experience going above and beyond guest satisfaction. High energy and outgoing with a dedication to positive guest relations. Able to think independently, work without supervision and quickly resolve problems. Expertise in anticipating and responding to guests needs. Take pride in providing excellent customer service. High volume, casual, high end casual, fine dining background.

Developed an effective approach recommending and pairing wines, with dishes for guest., Fostered repeat guests through consistently providing efficient, well timed, and professional service., Used appealing, descriptive phrases to describe dishes., Listened for guests likes and dislikes to make appropriate suggestions., Salesmanship skills-Assertively upsold wine bottles, specialty cocktails, food  specials, appetizers, and desserts., With over 10 years of experience, developed a strategy for making quick decisions under high stress conditions, maintaining composure while multitasking and prioritizing many job functions., Built an exceptional record of reliability., Earned reputation as a valuable and cooperative hard worker, being fair, honest, and a great team player willing to help others when needed., Rigorously trained and tested new hires on advanced POS computer systems to ensure proficiency and accuracy of order inputs., Instructed new servers on running end of day sales reports and calculating tip percentages, labor, and over time metrics.