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Associate Principal Engineer

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Capable medical administrative professional with 17+ years in patient services. Detail-oriented, advanced communication, planning and conflict resolution skills. Works well with representatives of multiple departments and organizations to assist patients.

Organized Patient Service Representative with 25 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations

Authorized to work in the US for any employer. Effectively and efficiently works well in demanding and fast-paced environments by taking initiative, accepting responsibility, and making decisions that put the customer first. Provide organizational leadership by utilizing multitasking skills and offering timely customer service. Recognized for expert customer service abilities with proven ability to grasp client issues quickly - Meeting and exceeding customer expectations. Excellent experience in relationship building and customer service as well as an outstanding interpersonal and organizational skills. Recognized for ability to perform well in difficult situations while following tasks through to 100% completion. Well-honed communication skills and effective in developing working relationships.

Experienced professional with six years of expertise in patient services and a strong background in documentation, customer service, and medical records.

Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.

Mikaela Gutierrez

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Patient Services Specialist

Call Center Representative

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Bachelor of Science - Nursing (BSN)

Associates in Applied Science - Nursing (AASN)

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Patient Services Specialist

Call Center Representative

Bachelor of Science - Nursing (BSN)

Associates in Applied Science - Nursing (AASN)

Clinical Experience

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