Mikayla Goins
Sanford,FL
Summary
Front of House Shift Lead with three years of experience in fast-casual dining. Skilled in managing daily operations, including opening and closing duties, preparing nightly shift and sales reports, and providing thoughtful recommendations to meet guests' tailored needs. Proficient in POS systems, and recognized for strong communication and leadership abilities.
Overview
3
3
years of professional experience
Work History
Shift Leader
Jimmy Hula's
Lake Mary, FL
07.2022 - Current
- Trained new employees on company policies, operational procedures, and customer service standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the team during daily shifts, ensuring efficient operation and customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Assisted in training new employees on shift operations.
Education
Undergraduate -
Seminole State College of Florida
Sanford, FL01-2028
High School Diploma -
Florida Virtual School
Orlando, FL05-2024
Skills
- Customer service
- Cash handling
- Closing reports
- Customer relations
Timeline
Shift Leader
Jimmy Hula's
07.2022 - Current
Undergraduate -
Seminole State College of Florida
High School Diploma -
Florida Virtual School
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