Mikayla K Zinkel
Cary,IL
Summary
Criminal Justice Graduate | Aspiring Advocate for Reform & Public Safety
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Elmhurst University
Elmhurst, IL
08.2023 - Current
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Organized office supplies and maintained inventory levels.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
Retail Sales Associate
Target
Crystal Lake, IL
04.2020 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Retail Sales Associate
Famous Footwear
Crystal Lake, IL
09.2019 - 04.2020
- Offered suggestions for additional items that may be of interest to customers.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Answered questions about current promotions and resolved issues according to store policies.
Swim Instructor
Dolphin Swim School
Crystal Lake, IL
04.2017 - 08.2019
- Provided swimming instruction to individuals and groups of all ages.
- Provided first aid when necessary due to minor injuries sustained during lessons.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
Education
BATCHLOR OF ARTS - BA - CRIMINAL JUSTICE
Elmhurst University
Elmhurst, IL10.2024
ASSOCIATES OF ARTS - AA -
McHenry County College
Crystal Lake, IL12.2022
Skills
- Listening Skills
- Conflict Management
- Professional Demeanor
- Security understanding
- Verbal and written communication
- Guest Relations
Certification
- Certified in the administration of Narcan (Naloxone) for opioid overdose reversal, Elmhurst University - 9/15/23 to present.
- Adult and Pediatric First Aid/CPR, Elmhurst University - 12/01/23 to present.
- American Red Cross Lifeguard Certificate, Dolphin Swim School - 04/01/17 to present.
- AED (Automated External Defibrillator), Elmhurst University - 09/14/23 - to present.
Accomplishments
- Phi Theta Kappa International Honors Society - 05/01/21
- Alpha Phi Sigma Criminal Justice Honors Society - 09/01/23
- Phi Gamma Mu Honors Society of Social Sciences - 06/01/23
- Valedictorian of McHenry County College - 12/01/23
- McHenry County College Honorary Speaker for E2E - 06/01/22
References
References available upon request.
Timeline
Front Office Receptionist
Elmhurst University
08.2023 - Current
Retail Sales Associate
Target
04.2020 - Current
Retail Sales Associate
Famous Footwear
09.2019 - 04.2020
Swim Instructor
Dolphin Swim School
04.2017 - 08.2019
BATCHLOR OF ARTS - BA - CRIMINAL JUSTICE
Elmhurst University
ASSOCIATES OF ARTS - AA -
McHenry County College