Mike Elliott
Marlow
Summary
Dynamic Store Leader with expertise in team management, customer service, and store operations. Proven track record of enhancing employee engagement and optimizing store merchandising to drive sales and improve customer satisfaction.
Overview
19
19
years of professional experience
Work History
Store Leader
W.E. Aubuchon Co. Inc
Walpole, NH
02.2021 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Developed strategies to enhance customer service and improve overall store experience.
- Trained and mentored staff, promoting a collaborative and high-performing team environment.
- Implemented inventory management practices, reducing stock discrepancies and optimizing product availability.
- Led promotional events, driving foot traffic and increasing community engagement with the store.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
Assistant Store Leader
W.E. Aubuchon Co. Inc.
Walpole, NH
04.2015 - 02.2021
- Led daily store operations, ensuring compliance with company policies and procedures.
- Mentored and trained staff to enhance customer service skills and operational efficiency.
- Implemented inventory management best practices, reducing stock discrepancies and improving accuracy.
- Coordinated team schedules, optimizing labor allocation for peak customer traffic periods.
- Developed promotional displays, driving increased customer engagement and sales performance.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
Sales Associate
W.E. Aubuchon Co. Inc.
Walpole NH
10.2014 - 04.2015
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment processes.
- Trained new sales associates on product knowledge, customer service techniques, and store policies.
- Implemented visual merchandising strategies to optimize product display and increase sales visibility.
- Collaborated with team members to achieve monthly sales targets and improve customer satisfaction scores.
- Developed promotional displays that effectively showcased seasonal products, driving traffic and sales growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Material Handler
Plumb Pak
Winchester, NH
05.2010 - 05.2014
- Operated forklifts and pallet jacks for efficient material transport within warehouse environment.
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Collaborated with team members to maintain safety protocols and improve workplace efficiency.
- Trained new employees on proper handling techniques and warehouse procedures to enhance productivity.
- Packed items into appropriate containers for shipment.
- Performed cycle counts and inventory control to accurately track product levels.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
Shift Leader
Burger King
Keene, NH
01.2007 - 04.2010
- Supervised daily operations to ensure efficient service and adherence to company policies.
- Trained and mentored new team members on operational procedures and customer service standards.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented strategies to enhance team productivity and improve customer satisfaction scores.
Education
High School Diploma -
Keene High School
Keene, NH06-2009
Skills
- Store safety
- Store operations
- Team management
- Promotions planning
- Customer service
- Employee engagement
- Store merchandising
- Team building and leadership
Timeline
Store Leader
W.E. Aubuchon Co. Inc
02.2021 - Current
Assistant Store Leader
W.E. Aubuchon Co. Inc.
04.2015 - 02.2021
Sales Associate
W.E. Aubuchon Co. Inc.
10.2014 - 04.2015
Material Handler
Plumb Pak
05.2010 - 05.2014
Shift Leader
Burger King
01.2007 - 04.2010
High School Diploma -
Keene High School