Mike Powers
Palatine,IL
Summary
Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliabilityadapting seamlessly to evolving customer needs and industry changes.
Overview
13
13
years of professional experience
Work History
Service Advisor
Cars Of America
07.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained up-to-date knowledge of product and service changes.
Service Advisor
Pauly Honda
02.2013 - 03.2023
- Write up customer cars and dispatch vehicle to technician to perform scheduled maintenance
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Maintained up-to-date knowledge of product and service changes.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
Servcie Advisor
Pauly Acura
04.2012 - 02.2013
Education
High school diploma -
Lake Zurich High School
Lake Zurich, ILSkills
- Service writing
- Dealership experience
- Customer service
- Multitasking and organization
- Strong work ethic
- Listening skills
- Excellent communication
- Workflow management
Timeline
Service Advisor
Cars Of America
07.2023 - Current
Service Advisor
Pauly Honda
02.2013 - 03.2023
Servcie Advisor
Pauly Acura
04.2012 - 02.2013
High school diploma -
Lake Zurich High School
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