MIKE SUPKO

Assist all Portfolio Managers with all projects, board/annual meetings, and finances for 150+ Communities

• Conduct weekly property inspections to ensure compliance with company/board policies and procedures
• Being familiar with all governing documents, CCR's, By-Laws, and Fine/Cure Policies for all communities
• Process invoices and credit card payments for all work being done in communities
• Schedule vendors and be involved in bidding process for community projects and repairs
• Manage financial and managerial reports for board members
• Manage resident and board inquiries, providing timely responses to enhance overall service quality and retention
• Support event planning initiatives, fostering community engagement through organized activities and programs.

• Dual Department Head for both Front Desk and PBX Telephone Operations departments in a Forbes 5 Star, AAA 5 Diamond Hotel.
• Adhered to all Forbes Travel Guide standards during all guest interactions.
• Ensured very high-end customer satisfaction by providing efficient service and resolving complaints.
• Strong Sales Experience with Upselling Rooms, Creating additional revenue for the property, and performing Site Visits for prospective guests/corporate outings
• Trained new employees in customer service practices and policies.
• Maintained accurate records of all transactions, bookings, and payments.
• Ordered supplies and maintained inventory control, minimizing unnecessary expenses.
• Tracked customer satisfaction surveys, maximizing usage of response tracking system.
• Responsible for all hiring, scheduling, training, forecasting, and budgeting for both departments.

• Coordinated daily front office operations to enhance guest experiences and streamline service delivery in a Forbes 5 Star, AAA 5 Diamond operation.
• Oversaw the training and development of new front desk staff to maintain service excellence.
• Managed guest inquiries and resolved issues promptly, fostering a welcoming environment for all visitors.
• Forbes 5 Star, AAA 5 Diamond operation

• Oversaw the operation for both the bar and kitchen- hiring, scheduling, assisting with coverage where needed in both.
• Managed daily operations to optimize guest experiences and maintain high service standards.

• Oversaw front office operations, enhancing guest satisfaction through effective team leadership and communication in a Forbes 4 Star, AAA 4 Diamond Hotel/Resort.
• Assisted with bookings of VIP golf tee times.
• Forbes 4 Star, AAA 4 Diamond Hotel/Resort

• Directed daily operations of housekeeping staff to uphold cleanliness and safety standards in facilities.
• Coordinated training programs for new hires, fostering team collaboration and consistent service delivery.
• Developed and implemented housekeeping protocols to enhance operational efficiency and guest satisfaction.

• Acted as fill in Housekeeping Manager/Director for various properties in need including Embassy Suites Washington DC (200 Rooms), Washington Hilton (1200 Rooms), Hilton Union Square San Francisco (2000 Rooms).

• Supervised daily housekeeping operations to maintain cleanliness and organization across all facility areas in a Forbes 5 Star, AAA 5 Diamond Hotel.
• Developed training programs for staff to enhance cleaning techniques and improve service quality.
• Coordinated inventory management processes to ensure adequate supplies and equipment availability.
• Forbes 5 Star, AAA 5 Diamond Hotel

• Coordinated front office operations to enhance guest experiences and optimize staff efficiency in a Forbes 4 Star, AAA 4 Diamond Resort.
• Managed guest inquiries and resolved issues promptly, maintaining high standards of customer service.
• Forbes 4 Star, AAA 4 Diamond Resort