Mikhail Flagg
Crystal Lake,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
District Manager
Anytime Fitness
Remote Multiple Locations
10.2023 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
Studio Manager
Orangetheory Fitness
Park Ridge, IL
09.2021 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Club Manager
LA Fitness
Chicago, IL
03.2019 - 09.2021
- Recruited, hired, and trained to develop high-performing staff.
- Planned, organized, and coordinated special events and celebrations.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
- Raised club traffic and brand reach with innovative online promotions.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Prepared monthly reports and budgets to track revenue and expenses.
Education
Associate Of Applied Business - Business Management
College of DuPage
Glen Ellyn, ILSkills
- Project Management
- Project Oversight
- Customer Interaction
- Partnership Development
- Customer Inquiries
- Marketing and Promotions
- Consultative Sales Approach
- Client Satisfaction
- Business Analysis
- Client Correspondence
- Client Experience Management
Timeline
District Manager
Anytime Fitness
10.2023 - Current
Studio Manager
Orangetheory Fitness
09.2021 - 10.2023
Club Manager
LA Fitness
03.2019 - 09.2021
Associate Of Applied Business - Business Management
College of DuPage