Milagro Placencia
Salinas,CA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, thrives under pressure ensuring smooth operations in customer service environments. confident communicator recognized for consistently receiving excellent customer feedback always
Overview
3
3
years of professional experience
Work History
CSR - Customer Service Representative
Destiny packaging
Salinas, CA
03.2025 - 05.2025
- Assisted customers with product inquiries and order placements.
- Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents.
- Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information.
- Performed general administrative tasks, including photocopying documents, scanning files, and faxing paperwork.
- Generating an invoice.
Office Assistant
TAX COLLECTORS OFFICE
Salinas, CA
11.2024 - 02.2025
- Managed daily office operations and maintained organized filing systems.
- Assisted in processing tax payments and maintaining accurate records.
- Supported the preparation of essential documents for tax collection activities.
- Utilized office software to update databases and track transactions.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained confidentiality of sensitive information and documents.
Dispatcher
Fresh Express
Salinas, CA
09.2024 - 11.2024
- Managed communication between drivers and warehouse staff for efficient operations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Dispatcher
Braga Fresh Family Farms
Gonzales, CA
07.2023 - 07.2024
- Coordinated timely dispatch of perishable goods to ensure freshness.
- Managed communication between drivers and warehouse staff for efficient operations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Answered customer requests with information about product availability, shipping information and status updates.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Received or prepared work orders.
Warehouse Dispatcher
American Cooling
Gonzales, CA
07.2022 - 07.2023
- Utilized dispatch software to track job progress in real-time.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Received or prepared work orders.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Education
Some College (No Degree) - Business Administration
Hartnell College
Salinas, CASkills
- communication skills
- Multi-task management
- Record-keeping strengths
- Strong teamwork
- Phone etiquette
- Prioritizing work
Languages
- Spanish, Fluent
- English, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Professional
English
Professional
Timeline
CSR - Customer Service Representative
Destiny packaging
03.2025 - 05.2025
Office Assistant
TAX COLLECTORS OFFICE
11.2024 - 02.2025
Dispatcher
Fresh Express
09.2024 - 11.2024
Dispatcher
Braga Fresh Family Farms
07.2023 - 07.2024
Warehouse Dispatcher
American Cooling
07.2022 - 07.2023
Some College (No Degree) - Business Administration
Hartnell College