MILAN HANIBLE
Oakland,California
Summary
Versatile Solutions Specialist aligns customer needs with relevant and valuable products. Adept at balancing customer budgets with corporate revenue targets. Maintains authoritative personal knowledge of wireless technology. Veteran provider of careful guidance designed to meet customer needs and advance business goals.
Overview
11
11
years of professional experience
Work History
Manager
Verizon Wireless
El Cerrito, CA
01.2019 - Current
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Received and organized vendors samples for use by sales team.
- Coordinated responses and resources to handle special client requests.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Lead Sales Associate
Sprint L.L.C
Larkspur, CA
01.2013 - 01.2019
- Increased Sales and Retention rate by 30%
- Doubled sales per employee in one month
- Revised, implemented and improved sale pitches- increased revenue by 23%
- Expanded sales to include local businesses throughout Northern California
- Elaborated uses of Saleforce.com - CRM
- Extensive experience in facilitating nationwide, telecommunication product "Roll-Outs."
- Initiated two key partnerships which resulted in 54% revenue growth
- Developed new process for employee evaluation which resulted in marked performance improvements
- Monitored sales team performance and provided constructive feedback.
Branch Manager
Community Loans of America Inc
Oakland, Ca
01.2017 - 04.2018
- Staffs and trains branch co-workers in all critical processes of branch operations
- Effectively communicates all benefits of company products and programs during inbound and outbound sales opportunities
- Provides a branch schedule that ensures efficient use of workforce and maximum effectiveness
- Investigate and Document Fraud across multiple Companies
- Increased new bank relationships within local communities 65% by executing quarterly promotions
- Originated, reviewed, processed, closed, and administered customer loan proposals
- Managed branch with average monthly deposits of $192,338 in
- Developed prospects for new loans with cold calls weekly
- Created strategies to grow and expand existing customer sales, which resulted in an 87% increase in annual sales
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC,
- USA Patriot Act, Privacy Act, and Community Reinvestment Act
- Maintained confidentiality of bank records and client information
- Maintained friendly and professional customer interactions.
Business Sales Executive
AT&T
Oakland, CA
01.2015 - 01.2016
- Maintained high standards of customer service in high volume, fast passed environment
- Exceeded customer expectations by providing personalized merchandise selection
- Consistently provided professional, friendly, and engaging service
- Consistently hit and exceeded sales goals by 20%
- Planned and led five training sessions to promote sales team professional development and sales goal reinforcement
- Implemented marketing strategies that resulted in 12% growth in the small business base
- Built strong client relationships and provided high value-adding services, resulting in a 15% month-to-month sales increase.
- Identified and qualified customer needs, developed sales strategies, and negotiated and closes profitable projects with an 85% success rate
- Developed and maintained long-term relationships with Individual and small business entities
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Account Manager
Eat24
San Ramon, CA
02.2014 - 02.2015
- Trained and supported new clients throughout the onboarding process
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Improved and increase the value of clients through analysis and consultations.
- Organized company files and creating support system to decrease workload and increase productivity of account managers
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Analyzed key competitors to respond to competitive threats.
Education
Associate of Science - Computer Technology
Laney College
Oakland, CA06.2023
Skills
- Motivational Leadership
- Recruitment and Training
- Troubleshooting Network Issues
- Microsoft Windows and Office
- First Level Support
- Help Desk Support
- Able To Travel
- Management
- Software Support
Timeline
Manager
Verizon Wireless
01.2019 - Current
Branch Manager
Community Loans of America Inc
01.2017 - 04.2018
Business Sales Executive
AT&T
01.2015 - 01.2016
Account Manager
Eat24
02.2014 - 02.2015
Lead Sales Associate
Sprint L.L.C
01.2013 - 01.2019
Associate of Science - Computer Technology
Laney College
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