Milan Igic
West Palm Beach
Summary
Dedicated server with five years of experience delivering exceptional customer service in fine dining establishments. Proficient in menu knowledge, and handling high-pressure, fast-paced environments. Adept at anticipating guest needs, ensuring a memorable dining experience, and consistently achieving high guest satisfaction ratings.
Overview
5
5
years of professional experience
Work History
Server
Meat Market Steakhouse Palm Beach
2020.06 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server
PB Catch
2019.04 - Current
- Welcomed and seated guests with a friendly and welcoming attitude.
- Demonstrated strong menu knowledge, made recommendations, and upsold items.
- Managed a multi-table section during busy dinner shifts, ensuring timely service.
- Effectively communicated special requests and dietary restrictions to the kitchen.
- Actively participated in daily pre-shift meetings to stay updated on menu changes.
- Helped train new servers in service standards and restaurant procedures.
- Maintained a high level of cleanliness and hygiene, adhering to food safety regulations.
- Collaborated with the management team to organize and execute special events.
- Consistently received excellent customer feedback and consistently achieved above-average tip earnings.
Server Trainer
Ta-boo
2018.10 - 2021.03
- Welcome and seat guests with a warm and professional demeanor, providing menus and daily specials.
- Demonstrate an in-depth knowledge of the menu, including ingredients, preparation methods, and dietary information.
- Take precise food and beverage orders, promptly entering them into the POS system.
- Collaborate effectively with the kitchen and bar staff, ensuring orders are prepared and served in a timely manner.
- Consistently check back with guests to ensure their satisfaction, addressing any issues and accommodating special requests.
- Handle financial transactions accurately, process payments, and present bills to guests.
- Maintain a spotless and well-organized dining area, efficiently resetting tables for the next patrons.
- Foster a team-oriented environment, assisting in training new servers and supporting colleagues during busy shifts.
Server
La Soffitta
2018.05 - 2018.09
- Welcome guests with a warm and authentic Italian greeting, setting the tone for a genuine Italian dining experience.
- Present menus and describe Italian specialties, including pasta dishes, wine pairings, and daily specials.
- Skillfully take detailed food and drink orders, recommending traditional Italian dishes and house wines.
- Work closely with the kitchen and bar staff to ensure the timely delivery of orders, maintaining the integrity of Italian cuisine.
- Proactively check in with guests to ensure they are enjoying their meal and offer additional courses or drinks as appropriate.
- Manage financial transactions, providing accurate bills, processing payments, and presenting guests with mints and a heartfelt "arrivederci."
Education
Hospitality Management -
The College of Hotel Management
Kneza Višeslava 70, Beograd, Serbia10.2015
Skills
- Daily Specials Memorization
- Food Running
- Supply Restocking
- Table Bussing
- Table Setting
- Order Delivery Practices
- Guest Engagement
- Safe Food Handling
- Menu Presentation
- Order Accuracy
- Suggestive Selling
Languages
English
Full Professional
Serbian
Native or Bilingual
Timeline
Server
Meat Market Steakhouse Palm Beach
2020.06 - Current
Server
PB Catch
2019.04 - Current
Server Trainer
Ta-boo
2018.10 - 2021.03
Server
La Soffitta
2018.05 - 2018.09
Hospitality Management -
The College of Hotel Management
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