Milena Dovgal
Pleasanton,CA
Summary
Adept at exceeding sales targets and managing banking operations, I leveraged my exceptional customer service skills and detail-oriented approach at T-bank and Gebting Sales Group. By focusing on client education and efficient account management, I consistently fostered positive relationships and achieved significant revenue growth, embodying a collaborative and professional work ethic.
Overview
3
3
years of professional experience
Work History
Sales Specialist
Gebting Sales Group
Moscow, Russia
02.2023 - 01.2025
- Company Overview: Moscow, Russia
- Sold financial literacy courses offered by the school to clients through a structured sales process
- Worked with both hot and cold leads from the company database, identifying client needs and matching them to relevant services
- Successfully closed sales and consistently exceeded monthly revenue targets
- Built and maintained positive relationships with prospective clients to encourage future engagement
- Provided detailed consultations to clients, explaining the benefits and features of financial literacy programs
- Maintained accurate records of client interactions and sales in CRM systems
- Moscow, Russia
Bank Manager
T-bank
Moscow, Russia
03.2022 - 02.2024
- Company Overview: Moscow Russia
- Assisted clients with opening accounts, issuing debit and credit cards, and providing banking services for existing accounts
- Consulted customers on financial products and services, including savings plans, loans, and investment options
- Handled cash transactions such as deposits, withdrawals, and payments while ensuring accuracy and compliance with banking policies
- Managed customer inquiries, resolved complaints efficiently, and ensured high levels of satisfaction
- Educated clients on using digital banking tools, including mobile apps, online platforms, and self-service ATMs
- Processed account updates, such as address changes and direct deposit setups, with attention to detail
- Supported branch operations by monitoring cash vaults, ATMs, and other banking equipment
- Trained and supported junior staff members, fostering a collaborative and customer-focused work environment
- Moscow Russia
Education
Bachelor - International Law
Kutafin Moscow State Law University (MSAL)
Moscow, Russia01.2025
Diploma - Bank Agent 3 Grade
Moscow College Business Technologies
Moscow Russia04-2021
Skills
- Exceptional customer service
- Handling cash transactions
- Educating clients on technology
- Working with sales leads
- Influencing clients
- Detail-oriented
- Organized
- Managing account openings
- Card issuance
- Banking operations
- Courteous
- Professional
- Collaborative team environment
Availability
Preferably available on Fridays and weekends, with flexibility to work on weekdays as needed.
Languages
Russian
Native/ Bilingual
English
Professional
Timeline
Sales Specialist
Gebting Sales Group
02.2023 - 01.2025
Bank Manager
T-bank
03.2022 - 02.2024
Bachelor - International Law
Kutafin Moscow State Law University (MSAL)
Diploma - Bank Agent 3 Grade
Moscow College Business Technologies