Mileyka Hernandez
Middletown
Summary
Experienced Experience Manager skilled in managing customer experience and leading teams to execute strategic initiatives. Streamlined processes to enhance operational efficiency and fostered collaboration for positive customer outcomes. Focused on improving business performance through effective customer satisfaction strategies.
Overview
9
9
years of professional experience
Work History
Experience Manager
Ulta Beauty Inc.
Middletown
03.2025 - Current
- Managed customer interactions to enhance overall shopping experiences.
- Trained staff on product knowledge and service excellence standards.
- Coordinated events to promote new beauty products and services.
- Managed daily salon operations and staff schedules.
- Oversaw inventory management and product ordering processes.
- Trained and mentored new stylists on service techniques.
- Developed sales strategies to enhance customer engagement and retention.
- Operational efficiency
Store Manager
Golden Goose
Central Valley
05.2024 - 02.2025
- Managed daily store operations to ensure a seamless customer experience.
- Trained and supervised staff on sales techniques and product knowledge.
- Implemented visual merchandising strategies to enhance product displays.
- Developed schedules to optimize staff coverage during peak hours.
- Conducted inventory management to maintain stock levels and minimize shrinkage.
- Resolved customer inquiries and complaints with professionalism and care.
- Collaborated with corporate teams on marketing initiatives and store events.
- Recruited, trained and supervised new employees.
- Analyzed sales trends to adjust promotional strategies effectively.
Assistant Store Manager
Maje SMCP
Central Valley
08.2021 - 05.2024
- Assisted in training and developing new staff members for store operations.
- Managed inventory levels and ensured proper stock replenishment on the sales floor.
- Facilitated daily team meetings to discuss sales goals and operational updates.
- Implemented visual merchandising strategies to enhance product presentation in-store.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored cash handling procedures to maintain accuracy during transactions.
- Collaborated with the management team to streamline operational processes for efficiency.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Delivery Coordinator
Middletown Honda
Middletown
06.2019 - 02.2020
- Coordinated delivery schedules with drivers to ensure timely vehicle transportation.
- Managed customer communications regarding delivery status and vehicle availability.
- Assisted in tracking inventory levels for incoming and outgoing vehicles.
- Collaborated with sales team to streamline delivery processes and improve customer service.
- Organized documentation for vehicle deliveries and ensured compliance with company policies.
- Trained new staff on delivery procedures and customer interaction best practices.
- Facilitated communication between departments to resolve delivery-related issues promptly.
- Coordinated, distributed, and filed paperwork for each delivery.
Key Holder
Lafayette 148 New York
Central Valley
01.2019 - 06.2019
- Executed cash handling procedures, including deposits and reconciliations.
- Resolved customer inquiries and concerns to maintain high satisfaction levels.
- Maintained a clean and organized store environment to promote safety and efficiency.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
Sales Supervisor
Agent Provocateur
Central Valley
05.2017 - 01.2019
- Supervised sales team to enhance customer engagement and brand loyalty.
- Developed training programs to improve product knowledge and sales techniques.
- Analyzed sales data to identify trends and inform strategic decisions.
- Implemented inventory management processes to ensure stock availability.
- Coordinated promotional events to boost brand visibility and customer interactions.
- Resolved customer inquiries and complaints with effective communication skills.
- Monitored staff performance and provided constructive feedback for improvement.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Processed cash, credit and check transactions with POS system and cash register.
Education
Associate of Science - Healthcare Science
Rockland Community College
Suffern, NY 07.2026 - 07.2026
Riverside High School
Yonkers, NYSkills
- Customer service
- Staff training
- Inventory management
- Sales strategies
- Brand management
- Team building
- CRM software proficiency
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Associate of Science - Healthcare Science
Rockland Community College
07.2026 - 07.2026
Experience Manager
Ulta Beauty Inc.
03.2025 - Current
Store Manager
Golden Goose
05.2024 - 02.2025
Assistant Store Manager
Maje SMCP
08.2021 - 05.2024
Delivery Coordinator
Middletown Honda
06.2019 - 02.2020
Key Holder
Lafayette 148 New York
01.2019 - 06.2019
Sales Supervisor
Agent Provocateur
05.2017 - 01.2019
Riverside High School