Summary
Overview
Work History
Education
Skills
Timeline
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Milliana Montez

Summary

People-first operations leader with multi-state Dutch Bros experience supporting new shop openings, team development, and high-volume shifts. Known for adaptability, strong training instincts, and leading with clarity in fast-moving environments. Passionate about building culture, supporting teams through change, and helping new shops launch strong and stay strong.

Overview

7
7
years of professional experience
2024
2024
years of post-secondary education

Work History

Shift Leader

Dutch Bros
Merced
03.2023 - Current
  • Directed shift flow, rotations, breaks, and floor coverage
  • Coached baristas in real time while modeling Dutch Bros culture and standards
  • Supported openings, closings, cash handling, and operational consistency

Assistant Manager

Dutch Bros
Gainesville, FL
02.2025 - 12.2025
  • Supported new shop operations through launch, stabilization, and daily execution
  • Led training, coaching, and shift leadership in a fast-paced, high-volume environment
  • Maintained brand standards, team morale, and customer experience during rapid growth

Beauty Advisor

Sephora
Merced, California
11.2023 - 06.2024
  • Led shifts by delegating tasks and supporting floor coverage during peak hours
  • Coached team members on client experience and service standards
  • Ensured operational flow and brand presentation in a high-volume retail setting

Team Leader

Crumbl Cookies
Merced, California
06.2023 - 12.2023
  • Led shift operations across production, customer service, and cleanliness
  • Supported training and onboarding of new team members
  • Maintained quality and food safety standards during high-volume periods

Mentor Teacher

Big Brother Big Sister
Chowchilla, California
01.2019 - 07.2021
  • Mentored youth facing academic and personal challenges through consistent support
  • Assisted with homework completion, organization, and goal-setting.
  • Strengthened leadership, communication, and emotional intelligence skills early on

Education

Associate of Business Administration - Business Administration

California State University, Stanislaus
Turlock, CA
01.2024 - 02.2026

CUHS
Chowchilla, California

Skills

  • Customer service
  • Team leadership
  • Employee training
  • Team motivation
  • Shift leadership
  • Motivational leadership

Timeline

Assistant Manager

Dutch Bros
02.2025 - 12.2025

Associate of Business Administration - Business Administration

California State University, Stanislaus
01.2024 - 02.2026

Beauty Advisor

Sephora
11.2023 - 06.2024

Team Leader

Crumbl Cookies
06.2023 - 12.2023

Shift Leader

Dutch Bros
03.2023 - Current

Mentor Teacher

Big Brother Big Sister
01.2019 - 07.2021

CUHS
Milliana Montez