Minda White
Knoxville,TN
Summary
Dynamic professional with extensive experience as a Deputy Clerk at Civil Sessions Court, excelling in document preparation and customer service. Proven ability to maintain confidentiality while efficiently managing sensitive information. Strong interpersonal skills fostered client relationships, ensuring timely policy renewals and high satisfaction rates. Adept in legal terminology and conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deputy Clerk
Civil Sessions Court
02.2022 - 05.2025
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Delivered efficient clerical assistance via data entry and document management.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
Customer Service Representative
Sitel
08.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Agent
Self Employed Services
02.2019 - 08.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Hall’s High School
Knoxville, TN05.1995
Skills
- Filing systems
- Document preparation
- Policy enforcement
- Legal terminology
- Billing and coding
- Bookkeeping
Life and health, property and casualty insurance agent
Cosmetology and aesthetician license
Certification
Life and health, property and casualty license
Timeline
Deputy Clerk
Civil Sessions Court
02.2022 - 05.2025
Customer Service Representative
Sitel
08.2021 - 05.2022
Insurance Agent
Self Employed Services
02.2019 - 08.2021
Hall’s High School
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