Mindy Shufelt
Rogers,AR
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
22
22
years of professional experience
Work History
Property Manager
Airbnb-owner/operator
Rogers, AR
06.2019 - Current
- New Host Ambassador-assisted new hosts with listing set up and mentored on guest service strategies
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Managed all maintenance requests from tenants in a timely manner.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Inspected properties regularly to identify deficiencies and schedule repairs.
General Manager
JCPENNEY
Rogers, AR
07.2013 - 06.2025
- Leading team on execution of company floor sets.
- Training team to adjust merchandising objectives based on identified growth opportunities, individual store layout and inventory level.
- Overseeing all signing, visual and price management operations within the store.
- Effectively managing efficiency of store support functions to maximize payroll dollar usage.
- Key Achievements: Created & presented training to district on shipment planning to drive sales and maximize productivity.
- Analyzed customer shopping patterns and business trends to determine best flow of merchandise to drive sales resulting in a 10% increase.
Senior Team Leader
TARGET
Fayetteville, AR
12.2010 - 07.2013
- Total store responsibility during shifts with emphasis on leading team to maintain company standards on merchandise presentation, driving sales, cash office operations and monitoring daily payroll usage.
- Leading front end team to exceed company standards.
- Key Achievements: District resource for planning and merchandising.
- Campus Recruiting Captain for Missouri State University.
Executive Team Leader (Guest Service, Logistics & Sales floor)
TARGET
Springfield, MO
10.2003 - 09.2008
- Established cohesive relationships within management creating a high functioning team focused on store wide success.
- Assessing personnel needs, recruiting, training and retention of staff members with emphasis on motivation, conflict resolution and strategic skills enhancement.
- Implementation of Target's management culture, values, policies and legal requirements for employees and customers through effective leadership and interpersonal skills.
- Key Achievements: Effectively took control of under-performing logistics operations in a 40M store.
- Assessed issues to develop short and long term goals - implemented these plans to create a high functioning team that exceeded company expectations.
- Red store response team - went into struggling stores to help DM assess contributing factors to performance issues.
- Coordinated training plan for new store opening and assisted with hiring clinics for multiple locations.
- Store remodel/new store set-up. Assisted with new store set up in various locations.
Education
Bachelor of Science Degree - Clothing, Textiles and Merchandising
Missouri State University
Springfield, MOSkills
- Training & Development
- Exceptional Merchandising Skills
- Creative & Proactive Problem Solving
- Performance Analysis & Improvement
- Team Building & Leadership
- Financial Tracking & Reporting
- Recruiting & Mentoring
- Customer relationship management
- Performance analysis
- Strategic planning
- Effective communication
- Employee engagement
- Visual merchandising
- Inventory management
Qualifications Summary
Orchestrated JCP beauty remodel to include all phases of floor set, hiring and training staff. (Achieved Number 1 ranking in the company for launch year)
Leader invovled with successful Jcpenney sephora launch and business exit.
Estee Lauder business manager - featured in trade publication as an industry leader
Timeline
Property Manager
Airbnb-owner/operator
06.2019 - Current
General Manager
JCPENNEY
07.2013 - 06.2025
Senior Team Leader
TARGET
12.2010 - 07.2013
Executive Team Leader (Guest Service, Logistics & Sales floor)
TARGET
10.2003 - 09.2008
Bachelor of Science Degree - Clothing, Textiles and Merchandising
Missouri State University