Minenhle Mkhize
Nkosithandile
Summary
Detail-oriented professional with a strong background in case management and customer service. Known for effective communication and team leadership, committed to enhancing community engagement and ensuring accurate documentation in fast-paced environments. Dynamic professional with proven strengths in customer service, team leadership, and case management. Adept at resolving customer issues and enhancing community engagement through effective communication and operational management.
Overview
20
20
years of professional experience
Work History
Sales
Self Employed Store front
12.2023 - Current
- Developed marketing strategies to promote store offerings and events.
- Handled financial transactions and maintained accurate sales records.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Managed daily store operations and staff scheduling.
- Managed inventory levels, restocked shelves regularly.
- Collaborated with local businesses for community engagement initiatives.
Court Clerk
South African Department of justice
01.2015 - 06.2023
- Maintained case files and ensured proper documentation for court hearings.
- Processed court documents for various legal cases efficiently and accurately.
- Assisted judges and attorneys with administrative tasks during proceedings.
- Maintained confidentiality concerning all matters heard in open court or discussed with attorneys or clients.
- Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials.
Cashier Team Lead
Mr Price
03.2011 - 12.2014
- Supervised cashier team to ensure efficient customer service experience.
- Trained new cashiers on register operations and company policies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Managed daily cash reconciliation and resolved discrepancies promptly.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Answered customer questions and provided store information.
Customer Service Representative
Deloitte
12.2006 - 04.2011
- Resolved customer inquiries efficiently using company systems and tools.
- Provided exceptional support to clients through various communication channels.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Basic
Nkosithandile High School
South Africa06-2010
Associate of Applied Science - Business Law
Durban University of Technology
South Africa08-2026
Skills
- Customer service
- Effective communication
- Team leadership
- Deadline oriented
- Microsoft office expertise
- Data entry
- Numeric data entry
- Keyboard shortcuts
- Document preparation
- Document scanning
- Legal research
- Case management
Timeline
Sales
Self Employed Store front
12.2023 - Current
Court Clerk
South African Department of justice
01.2015 - 06.2023
Cashier Team Lead
Mr Price
03.2011 - 12.2014
Customer Service Representative
Deloitte
12.2006 - 04.2011
Basic
Nkosithandile High School
Associate of Applied Science - Business Law
Durban University of Technology