Mira Norouzi
The Westgate Hotel
San Diego,CA
4
years of professional experience
A motivated and detail-oriented professional with extensive customer service and hospitality experience in fast-paced environments. Recognized for delivering exceptional service, handling responsibilities with accuracy, and maintaining professionalism. Fluent in English, Turkish, and Farsi, with a strong work ethic, reliability, and interpersonal skills to contribute effectively to any team.
Work History
Host
7 Months- Greeted and welcomed guests, creating a positive first impression.
- Managed reservations and seating arrangements to optimize flow.
- Assisted with menu explanations, enhancing guest experience through knowledge sharing.
- Coordinated with kitchen staff to ensure timely service delivery.
- Collaborated with team members to streamline operations during peak hours.
Front Desk Agent
3 Years 3 Months- Greeted and assisted guests with check-in and check-out procedures, ensuring a positive first impression.
- Managed reservation system, accurately processing bookings and cancellations to optimize occupancy.
- Provided information on hotel services, local attractions, and dining options, enhancing guest experience.
- Resolved guest inquiries and complaints effectively, maintaining high satisfaction levels throughout stays.
Education
Bachelor of Science - Psychology
High School Diploma
Skills
Customer service excellence
Cash handling & accuracy
Time management
Excellent communication
Problem-solving
Teamwork
Timeline
Host
The Westgate Hotel
09.2024 - 04.2025Read More
Front Desk Agent
Hilton Hampton Inn
02.2021 - 05.2024Read More
San Diego State University
Bachelor of Science from Psychology
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San Diego High School
High School Diploma
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