MIRANDA HANNAN
Norwalk,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Utility Billing Clerk
City Of Norwalk
Norwalk, IA
10.2020 - Current
- Collaborates with other departments to resolve complex billing issues, ensuring customer satisfaction and retention
- Review incoming information and input data into the appropriate system
- Greets and directs customers, answers phones, and routes to appropriate departments
- Coordinates scheduling appointments, and updating calendars for notifications
- Generates detailed monthly reports highlighting key performance indicators, assisting management in identifying areas for improvement
- Cross-trained in multiple positions (Accounts Payable & Payroll) to support staff in the office.
Chiropractic Assistant
Norwalk Chiropractic
Norwalk, IA
12.2019 - 10.2020
- Answer phones to assist customer's needs
- Developed strong rapport with patients leading to high trust and satisfaction, fostering long-term relationships
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered
- Streamlined appointment scheduling for improved patient experience and reduced wait times
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
Rural Carrier
United States Postal Service
Johnston, IA
09.2018 - 12.2019
- Deliver mail and packages to customers, and collect mail from mailboxes
- Sort mail in delivery sequence for the assigned route
- Load mail into vehicles and unload mail sacks
- Provide routine information about postal matters and requested forms to customers.
Certified Nursing Assistant/Front Desk Receptionist
Mercy One Medical Center
Des Moines, IA
06.2013 - 09.2018
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes
- Built rapport with patients and families, providing emotional support during difficult times
- Oversaw and maintained patients' rooms, group living areas, and nurse stations
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients
- Documented patient information and care activities in electronic health records.
Education
High School Diploma -
Scavo High School
Des Moines, IA05.2013
Skills
- Teamwork orientation
- Organized
- Records Research
- Account Reconciliation
- Deadline-oriented
- Data entry proficiency
- Customer Service
- Cash handling experience
Timeline
Utility Billing Clerk
City Of Norwalk
10.2020 - Current
Chiropractic Assistant
Norwalk Chiropractic
12.2019 - 10.2020
Rural Carrier
United States Postal Service
09.2018 - 12.2019
Certified Nursing Assistant/Front Desk Receptionist
Mercy One Medical Center
06.2013 - 09.2018
High School Diploma -
Scavo High School
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