Miranda Hatton
Transportation Security Officer
Idaho Falls,ID
Summary
Vigilant Transportation Security Officer with four years of experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Certificates
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
Idaho Falls, ID
03.2018 - Current
- Screen passengers to maintain secure and safe premises.
- Operate X-ray machines to ensure passengers can have safe travel.
- Interacted with public to give directions, explain rules and respond to inquiries.
IT Support Tech Intern
College Of Eastern Idaho
Idaho Falls, ID
05.2022 - 06.2022
- Installed application software and upgrades, virus protection, and drivers.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Helped department set up equipment for meetings, events and operations.
Merchandise Manager
JCPenney
Idaho Falls, ID
03.2015 - 03.2018
- Prepared interesting and innovation visual displays to grab customer interest.
- Exhibited excellent people kills during interaction with employees and customers.
- During the weekend I mainly worked on the sales floor to oversee managerial responsibilities such as overrides and customer satisfaction.
Print Center Specialist
OfficeMax
Idaho Falls, ID
04.2014 - 03.2015
- Helped customers meet and exceed their print needs i.e.
- Giving my professional opinion, design business cards & suggesting other products and services.
- Preformed machine maintenance.
Education
Intermediate Technical Certificate - Information Technology
College of Eastern Idaho
Idaho Falls 01.2021 - 05.2022
Associate of Applied Science - Computer Networking/Cyber Security
College of Eastern Idaho
Idaho Falls, ID 01.2021 - 05.2023
High School Diploma -
Shelley High School
Shelley, ID 09.2010 - 05.2014
Skills
Customer service and assistance
Certification
CompTIA A+ 1001 Hardware
Timeline
IT Support Tech Intern
College Of Eastern Idaho
05.2022 - 06.2022
TestOut PC Pro
12-2021
CompTIA A+ 1001 Hardware
11-2021
Intermediate Technical Certificate - Information Technology
College of Eastern Idaho
01.2021 - 05.2022
Associate of Applied Science - Computer Networking/Cyber Security
College of Eastern Idaho
01.2021 - 05.2023
Transportation Security Officer
Department Of Homeland Security, TSA
03.2018 - Current
Merchandise Manager
JCPenney
03.2015 - 03.2018
Print Center Specialist
OfficeMax
04.2014 - 03.2015
High School Diploma -
Shelley High School
09.2010 - 05.2014
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