Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Jones

Richmond, VA,Virginia

Summary

Dynamic and results-driven professional with a proven track record at Wendy's, where I honed my customer service and teamwork skills. Excelled in enhancing team productivity and food safety, demonstrating exceptional problem-solving abilities and resilience. Certified in Medication Aid and CPR, showcasing a commitment to safety and client well-being.

Overview

1
1
year of professional experience

Work History

Crew Member

Wendy's
Richmond, VA
05.2024 - Current

Worked front counter, drive-thru and other areas.

  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.

Residential Recovery Advisor

Arlantic Outreach Group
Richmond, VA
12.2023 - Current
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Manage Medication within residence for participants
  • Certification's
  • Medication Aid 2024
  • PRS Trained 2024
  • Asist Suicide Prevention 2024
  • Safe Talk 2024
  • Basic computer skills 2024
  • Using email 2024
  • Revive Training 2024
  • CPR 2024

Education

GED - GED

Regional Adult Education Center
Richmond, VA

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Clear Communication
  • Cash Handling
  • Cleaning
  • Taking Orders
  • Self-discipline
  • Interactive communication skills
  • Flexible Schedule
  • Integrity and Honesty
  • Safety awareness
  • Initiative and Self-Motivation
  • Drive-Thru Operations
  • Food Preparation
  • Learning Agility
  • Store Opening and Closing
  • Crew Leadership
  • Safety
  • Resilience and persistence
  • Valid Driver's License
  • Creativity and Innovation
  • Cooking
  • Food Running
  • Assertiveness
  • Housekeeping
  • Safe Vehicle Operation
  • Team Player
  • Collaboration and Teamwork
  • Cleaning and sanitation

Timeline

Crew Member

Wendy's
05.2024 - Current

Residential Recovery Advisor

Arlantic Outreach Group
12.2023 - Current

GED - GED

Regional Adult Education Center
Miranda Jones