Miranda Olson
Colorado Springs,CO
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and result-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
The Rabbit Hole
Colorado Springs, CO
06.2024 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Lead Host
The Rabbit Hole
Colorado Springs, CO
06.2022 - 06.2024
- Increasing headcount, growing profits by maximizing seating.
- Hold host/busser team accountable for behavior expectations.
- Established communication tool to ensure host education and compliance.
- Support other hosts, bussers and servers to keep dining room presentable and ready for guests.
Restaurant Manager
The Rabbit Hole
Colorado Springs, CO
07.2023 - 12.2023
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling to optimize labor costs and enhance service efficiency.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Host
The Rabbit Hole
Colorado Springs, CO
11.2021 - 06.2024
- Greet customers, answer questions and recommend specials and cocktails to enhance dining experience.
- Check dining area to verify proper cleanliness and readiness for guests.
- Provide outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Shipment Manager
Old Navy
Colorado Springs, CO
06.2021 - 11.2022
- Managed day-to-day logistics operations, including shipment preparation, inventory management and stocking.
- Consistently met deadlines with budget and time constraints.
- Resolved shipment and warehouse issues, implementing strategies to address issues.
- Analyzed data and made independent decisions in accordance with established policies, rules and procedures.
Sales Associate
Old Navy
Colorado Springs, CO
03.2021 - 11.2021
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Collaborated with managers and supervisors and upper management to drive sales.
- Adhered to company initiatives and achieved established goals.
Education
Some College (No Degree) -
University of Colorado at Colorado Springs
Colorado Springs, COHigh School Diploma - undefined
Vista Ridge High School
Colorado Springs, CO05-2021
Skills
- Effective Customer Upselling
- Front of House Management
- Customer-Oriented
- Highly Organized
- Reliable and Adaptable
- Team Player
- Personable and Friendly
- Reliable and Trustworthy
- Verbal and Written Communication
- Service-Oriented
Timeline
Server
The Rabbit Hole
06.2024 - Current
Restaurant Manager
The Rabbit Hole
07.2023 - 12.2023
Lead Host
The Rabbit Hole
06.2022 - 06.2024
Host
The Rabbit Hole
11.2021 - 06.2024
Shipment Manager
Old Navy
06.2021 - 11.2022
Sales Associate
Old Navy
03.2021 - 11.2021
High School Diploma - undefined
Vista Ridge High School
Some College (No Degree) -
University of Colorado at Colorado Springs