Miranda Payan
LAS VEGAS
Summary
Dynamic Property Manager with extensive experience at National Apartment Management, excelling in enhancing tenant satisfaction and optimizing property operations. Proven track record in strategic marketing and vendor negotiations, coupled with strong customer service skills. Adept at conducting property inspections and ensuring compliance, fostering positive landlord-tenant relationships.
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
14
14
years of professional experience
Work History
Property Manager
National Apartment Management
Las Vegas, NV
09.2017 - Current
- Oversaw daily operations of multiple properties, ensuring compliance with regulations and company policies.
- Developed and implemented strategic marketing initiatives to enhance property visibility and occupancy rates.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Led maintenance teams to improve response times and resident satisfaction through proactive property management strategies.
- Project Managed for several remodels including the Nevada Green Project.
- Managed out of state lease up from ground up.
- Conducted regular property inspections, identifying areas for improvement in safety and aesthetics.
- Trained and mentored junior staff on best practices in property management and customer service excellence.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Leasing Agent
National Apartment Management
Las Vegas, NV
02.2012 - 09.2017
- Managed tenant inquiries, ensuring timely responses and high levels of customer satisfaction.
- Conducted property tours, showcasing amenities and features to prospective residents.
- Processed lease applications, verifying information for accuracy and compliance with company policies.
- Coordinated lease renewals, maintaining relationships with existing tenants to promote retention.
- Trained new leasing staff on procedures and best practices to improve team efficiency and effectiveness.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept meticulous records of correspondence between management and tenants.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Education
High School Diploma -
Harrison Central High School
GulfportSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
Timeline
Property Manager
National Apartment Management
09.2017 - Current
Leasing Agent
National Apartment Management
02.2012 - 09.2017
High School Diploma -
Harrison Central High School