Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Warner

Miranda Warner

Kokomo,IN

Summary

Dynamic and results-driven professional with extensive experience in customer service and hospitality, notably at Stor-it & More. Proven ability in complaint resolution and cash handling, enhancing guest satisfaction. Skilled in time management and problem-solving, consistently improving team performance and operational efficiency. Committed to creating welcoming environments and delivering exceptional service.

Overview

12
12
years of professional experience

Work History

Front Desk Clerk

Stor-it & More
10.2023 - 03.2025
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.

Parks and Recreation Worker

City of Kokomo
01.2017 - 08.2020
  • Contributed to a clean and welcoming environment by managing litter and waste disposal in the park area.
  • Ensured park safety with regular maintenance checks, promptly addressing any hazards or issues identified.
  • Enhanced visitor experience by providing excellent customer service and addressing inquiries about park facilities.
  • Improved accessibility for all visitors by maintaining clear paths and installing necessary signage throughout the park grounds.

Shift Manager

Marcos Pizza Franchising
04.2013 - 12.2016
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

High School Diploma -

Excel Center
Kokomo, IN
06-2016

Skills

  • Time management
  • Customer service
  • Hospitality services
  • Administrative skills
  • Problem-solving skills
  • Complaint resolution
  • Payment processing
  • Cash handling
  • Multi-line phone systems
  • Reservation management
  • Clerical duties

Timeline

Front Desk Clerk

Stor-it & More
10.2023 - 03.2025

Parks and Recreation Worker

City of Kokomo
01.2017 - 08.2020

Shift Manager

Marcos Pizza Franchising
04.2013 - 12.2016

High School Diploma -

Excel Center

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Miranda Warner