Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mirasol Cabrera

Kodiak Station,AK

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dependable Patient Services Specialist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Service Specialist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Patient Service Specialist

Providence Kodiak Island Medical Center
2023.02 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Providing excellent customer service by promptly answering patient inquiries.

Production Worker

Safeway
2023.01 - 2024.02
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Troubleshot production issues and provided timely solutions.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Inspected and adjusted work performed to meet expectations.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Maintained organized work area by cleaning and removing hazards.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Took on additional shifts during peak work periods to keep projects on schedule
  • Organized work to meet demanding production goals
  • Followed safety procedures and guidelines to maintain safe working environments

Education

Bachelor of Science - Nursing Science

Quezon City Medical Center
Philippines

High School Diploma -

Immaculate Conception Parish School
Philippines
03.1987

Skills

  • Insurance Verification
  • Registration and Admissions
  • HIPAA Compliance
  • Customer Service
  • Phone and Email Etiquette
  • Fee Collection
  • English Fluency
  • Payment Processing
  • Flexible Schedule
  • Eligibility Determination
  • Patient Registration
  • Insurance Billing

Timeline

Patient Service Specialist

Providence Kodiak Island Medical Center
2023.02 - Current

Production Worker

Safeway
2023.01 - 2024.02

Bachelor of Science - Nursing Science

Quezon City Medical Center

High School Diploma -

Immaculate Conception Parish School
Mirasol Cabrera