Mirellah Castrillo
West Hollywood,CA
Summary
Very motivated with engaging personality and a flexible approach. Upbeat, friendly and anticipating teams needs to facilitate enjoyable work experiences. Dependable and successful providing fast, high-quality work. Adaptable professional with expertise in personnel development, team collaboration and resolving issues.
Overview
2
2
years of professional experience
Work History
Server
Wren And Wolf
05.2023 - 09.2023
- Cultivated warm relationships with customers.
- Maintained order efficiency and accuracy through clear communication
- Set positive tone for entire experience as first point of contact for incoming guests.
Lead Host, Food Runner, Server
Sushi Roku - Innovative Dining Group
10.2021 - 05.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout their fine dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Arts - Political Science With A Minor in History
Arizona State University
Tempe, AZHigh School Diploma -
Salpointe Catholic High School
Tucson, AZ05.2020
Skills
- Guest Relations Management
- Adaptable and Flexible
- Operational Efficiency
- Project Management
- Very organized and pays close attention to details
Languages
Spanish
Native or Bilingual
Timeline
Server
Wren And Wolf
05.2023 - 09.2023
Lead Host, Food Runner, Server
Sushi Roku - Innovative Dining Group
10.2021 - 05.2023
Bachelor of Arts - Political Science With A Minor in History
Arizona State University
High School Diploma -
Salpointe Catholic High School
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