Mirko Borgia
Las Vegas,NV
Summary
Dynamic and motivated professional with record of generating and building long-term relationship with costumer to win repeat business
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
Mother Wolf
Las Vegas, NV
01.2024 - 01.2025
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and confirmed complete orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Presented menus and answered questions regarding items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took orders from customers accurately and in a timely manner.
Lead Busser
Cipriani
Las Vegas, NV
10.2023 - 01.2024
- Supervised team of bussers to ensure efficient and effective service;.
- Assisted servers in providing outstanding customer service;.
- Stocked condiments on tables as needed throughout shift;.
- Ensured all dishes were properly cleaned prior to being returned to kitchen area;.
- Continually monitored the dining room for any potential issues that may arise ;.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
Lead Waiter
Trattoria italia
Las Vegas, NV
10.2020 - 09.2023
- Provided customers with information about menu items, including ingredients, preparation methods and prices
- Performed opening and closing duties such as setting tables, restocking items and verifying bank deposits.
- Processed payments from customers using a POS system.
- Answered telephone to provide dining information and take reservations.
- Trained new waiters on food service procedures and customer service standards.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
- Coordinated catering services for special occasions or corporate events.
- Created weekly work schedules for all restaurant personnel.
Customer Care Representative
Greco & Son Inc Food Market
Las Vegas, NV
06.2020 - 09.2020
- Answer costumer questions trough phone and directly face to face, promote new products and increase products sales.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Work in collaboration with purchasing buyer regarding RFQ, lead time and balancing cost.
Brand Ambassador
Sogno Toscano Inc Food Market
Las Vegas, NV
10.2018 - 08.2020
- Expert in knowledge of Italian food. Sales representatives in managing client account, generating leads, and maintaining costumer relationship.
- Demonstrated skill in increasing sales, efficient strategic operations, excellent at working in fast paced environment, juggling multiple task, and working under pressure.
- Provided customer service support to ensure satisfaction with the product or service.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Maximizing sales opportunities by providing customers with information about products and services being promoted.
Clothing & Shoes Sales Associate
Macys Department Store
Las Vegas, NV
10.2017 - 10.2018
- Communicated item availability with retail team members and shoppers.
- Increased sales by offering related products and ward robe recommendations.
- Operated register for chash, check and credit card transactions with accuracy.
- Maintained routine communications with with clients to asses overall satisfaction, resolve complaints and promote new offering.
- Provided customers with information about promotions and discounts available.
Restaurant Waiter
Taverna dei Servi
Modena, Italy
09.2014 - 08.2016
- Greeted customers, provided menus and answered questions about menu items.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Education
High School Diploma -
C.S.G. G. Marconi
Potenza, Italy 05.2008
Skills
- Upselling and Cross-Selling
- Service Quality
- Business Growth
- Customer Engagement
- Microsoft Word, Excel, power Point, outlook
Languages
English
Full Professional
Italian
Native/ Bilingual
Spanish
Limited
Timeline
Restaurant Waiter
Mother Wolf
01.2024 - 01.2025
Lead Busser
Cipriani
10.2023 - 01.2024
Lead Waiter
Trattoria italia
10.2020 - 09.2023
Customer Care Representative
Greco & Son Inc Food Market
06.2020 - 09.2020
Brand Ambassador
Sogno Toscano Inc Food Market
10.2018 - 08.2020
Clothing & Shoes Sales Associate
Macys Department Store
10.2017 - 10.2018
Restaurant Waiter
Taverna dei Servi
09.2014 - 08.2016
High School Diploma -
C.S.G. G. Marconi
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