Misty Hurst

Chiefland,FL

Summary

Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

years of professional experience

Work History

Server Supervisor

Island Hotel

Cedar Key, FL

11.2023 - Current

Monitored dining room activities to ensure customer satisfaction.
Maintained cleanliness of the restaurant and kitchen areas.
Coordinated with staff members to ensure smooth operations during peak hours.
Ensured compliance with all health and safety regulations.

Manger

Tonys Seafood Restaurant

Cedar Key, FL

02.2020 - 08.2023

Developed and implemented strategies to increase customer satisfaction and loyalty.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Established processes to ensure efficient workflow throughout the organization.
Resolved conflicts between employees by providing guidance on company policies and procedures.

Education

GED -

Quincy Education Center

Quincy, FL

10-1993

Skills

Team Management
Assignment Delegation
Organization
Customer Relationship Management
Capacity Planning
Staff Motivation
Food Safety
Guest service
Food presentation

Dining room monitoring
Menu knowledge
Customer Service Management
Table Bussing
Complaint Handling
Strong leadership
Cleaning and sanitation
Verbal and written communication
Personnel Training

Affiliations

Able to take a Negative Situation and turn it positive
Overcome Addiction
Able to Counsel others when they fall

Beyond Reasonable Doubt

I am able to accomplish things that seem to be achievable to others. Never tell me that something is impossible because I will go to all measures to show you nothing is Impossible.

Timeline