Misty Walcik
Fayetteville,TX
Summary
I have worked the last 5 years with the Brenham Police Dept. I have learned to work with the officers on a daily basis and learn how to maintain a faced pace environment. Self Motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
City Of Brenham Police
05.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative Agent
SparkLight
02.2007 - 05.2018
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Education
Bachelor of Science - Psychology
Texas State University
San Marcos, TX05.2002
High School Diploma -
LaGrange High School
La Grange05.1996
Skills
- Spreadsheet Management
- Letter Preparation
- Human Resources
- Data Entry
- Filing
- Office Administration
- Tcole Certified
- Notary Republic
- Customer Engagement
Certification
TCOLE Certified
Notary Republic
Timeline
Administrative Assistant
City Of Brenham Police
05.2018 - Current
Customer Service Representative Agent
SparkLight
02.2007 - 05.2018
Bachelor of Science - Psychology
Texas State University
High School Diploma -
LaGrange High School
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